Operations Administrator- Duke Raleigh Campus- PT- Days

Details

Salary : Open

Categories : General Nursing

General Nursing

Internal Number :

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community.

No matter where your talents lie, join us and discover how we can advance health together.

About Duke Raleigh Hospital, A Campus of Duke University Hospital

Pursue your passion for caring with the Duke Raleigh Campus in Raleigh, North Carolina, which has been part of Duke Health since and has served Wake County for more than 35 years.

Duke Raleigh Campus features inpatient beds and offers a comprehensive array of services, including cancer, cardiovascular, neuroscience, advanced gastrointestinal, and wound healing care.

Duke Raleigh Hospital Operations Center is looking for a Part-Time, Operations Administrator (OA), for their Day shifts.

This part time position will average 8 hours of work over the course of 8 weeks.

Candidates must have availability to work weekdays and weekend shifts for PTO and High Volume coverage.

General Description of the Job Class

The Operations Administrator provides on-site operational leadership on a 24-hour basis (including weekends and holidays).

This position will have the authority to act on behalf of hospital leadership. The Operations Administrator must act independently to provide crisis management, interpret policy, make timely decisions that directly impact patient care, ensure timely and effective communication and collaboration among departments, and provide operational oversight throughout the Hospital.

This position is the administrative liaison to patients, families, health system employees and external customers.

Duties and Responsibilities of this Level

• Demonstrate judgment and self-sufficiency in effective problem solving while serving as the administrative and operational resource for the hospital.
• Intervene in situations involving patients, visitors, hospital staff and other external customers.
• Coordinate operations and personnel activities to meet CSU / Departmental, Hospital and Health System objectives related to the provision of services within designated areas.
• Maintain interface with departmental personnel to ensure there is adequate space and facilities for patient care and coordination of facilities.
• Oversee patient care flow while redirecting and allocating resources.
• Determine necessary space, equipment, supplies and support systems to ensure effective functioning of unit / department.
• Investigate patient / visitor concerns and implements appropriate courses of action.
• Take corrective action in situations requiring immediate intervention, including interpretation and administration of hospital policy and work rules.
• Intervene and problem solves for inter- / intra-departmental issues. Facilitate interdepartmental communication, negotiation and decision- making.
• Obtain adequate facts and evaluates data to identify and intervene in actual and / or potential safety and risk management issues.
• Communicate pertinent information (verbal and / or electronic) in a timely manner to hospital administration and department leadership.
• Document pertinent information, actions and decisions and communicates to appropriate leadership.
• Communicate issues identified by front line staff to appropriate administrative team related to new administrative or departmental initiatives.
• Support clinical, operational and facility services throughout the entire Hospital on a 24-hour basis.
• Collaborate with clinical and support staff to foster delivery of quality care
• Coordinate triage activities, as needed, through communication with the Emergency Department, Bed Control and Chief Medical Officer
• Assist staff in identifying clinical experts for specific patient population concerns.
• Attend Code Five events and participates as needed; provide feedback for staff and completes QA report.
• Assist Patient Access Services in coordinating patient placement.
• Maintain visibility with hospital staff through rounds.
• Assist in evaluating and reassigning staff during crisis situations.
• Serve as Notary Public for assistance with advance directives (healthcare power of attorney and living will).
• Participate in JCAHO activities.
• Coach staff in problem solving, effective communication strategies, conflict resolution and career path opportunities.
• Provide on-site management / leadership of crisis situations to prevent or minimize disruption of services.
• Optimize resources to maintain facility operations.
• Monitor emergency action procedures and coordinate activities related to patient / staff evacuation as needed.
• Function as on-site coordinator for internal / external disasters or other major events.
• Assist with the initiation of the severe weather policy in conjunction with the leadershp team
• Authorize financial assistance up to $.00 for patient satisfiers and operational situations.
• Determine when AOC is notified for second level intervention. Perform other related duties incidental to the work described herein.

Required