Loan Processing Manager / Quality Assurance Manager

Job Description

As a Bluegreen Vacations Quality Assurance Manager / Loan Processing Manager , you are part of a rapidly expanding sales team which markets and sells a variety of vacation experiences.

The Quality Assurance Manager is a multi-task-oriented position responsible for assisting the Director of Field Administration in overseeing and supervising the day-to-day operation of the Quality Assurance Specialists along with training and performance management.

The Quality Assurance Manager also provides Sales support for the Front Line and In-House teams. This position requires excellent customer service, ability to lead and mentor a team, organizational skills, computer literacy, depth of contract / product knowledge and attention to detail.

All responsibilities are to be accomplished while upholding and exhibiting our core values : customer obsession, excellence, surprise and delight, innovation, simplicity, integrity, trust, agility.

How do we invest in you?

• You earn $ 58, - $60, (mix of base salary plus incentives).
• After completing our internal certification process, you are eligible for monthly contests and prizes as well as our president's club trip !
• Professional growth and career advancement is supported thru a variety of development programs as well as opening new locations.
• Customizable benefits package including k match, variety of medical plans, etc.

Responsibilities :

• Responsible for recruiting, training, coaching, and performance managing a team of Quality Assurance Specialists.
• QA Manager is responsible and held accountable for their assigned team's performance from Medallia, Contract Errors, PAC, TP PAC, Cancellation Percentages, retention of associates as well as other assigned goals.
• Provide on-going development of the QAS to ensure excellent customer service is provided by adhering to closing requirements and proper product knowledge.
• Ensure compliance with established policies, procedures, and systems.
• Work closely with the Sales Management team to ensure smooth transition of guest from TO / BBB Rep to QAS.
• Ensure all QAS's are following scripts as outlined.
• Provide Sales support and assist in answering questions from DOS, In-House Manager, and Inventory Specialist.
• Responsible for handling escalated customer service issues.
• Ensures closings and contract data entry goals are met.
• Should have an ongoing desire to grow with the company and be able to relocate

Requirements :

• High School Diploma or equivalent (G.E.D). College preferred.
• Six months’ hands on computer experience, one-year general office experience or relevant courses. Must be a quick learner, friendly, and able to connect with different personality types to facilitate a connection with new owners.
• MS Office, Outlook, Word, Excel and Synergy, Internet Explorer, SPI, LSAMS, AS, good overall computer literacy and written / verbal communication skills.

Knowledge of Bluegreen product line, exchange affiliations, benefits, and basic sales training essential.

Must have good interpersonal skills and maintain a professional yet friendly attitude in an often highly paced and pressured sales environment.

Attention to detail, follow up skills, and strong work ethic are essential.

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