SENIOR ENROLLMENT CUSTOMER SERVICE COUNSELOR

Senior Enrollment Customer Service Counselor

Kennesaw, GA Type : Full-Time Posted : 10 / 18 / 2021 Senior Enrollment Customer Service Counselor

Job ID : 235090

Location : Kennesaw, Georgia

Full / Part Time : Full Time

Regular / Temporary : Regular

A leader in innovative teaching and learning, Kennesaw State University offers undergraduate, graduate and doctoral degrees to its more than 41,000 students.

With 11 colleges on two metro Atlanta campuses, Kennesaw State is a member of the University System of Georgia and the second-largest university in the state.

The university's vibrant campus culture, diverse population, strong global ties and entrepreneurial spirit draw students from throughout the region and from 126 countries across the globe.

Kennesaw State is a Carnegie-designated doctoral research institution (R2), placing it among an elite group of only 6 percent of U.

S. colleges and universities with an R1 or R2 status. For more information, visit kennesaw.edu.*

Location

Our Kennesaw campus is located at 1000 Chastain Road NW, Kennesaw, GA 30144. Our Marietta campus is located at 1100 South Marietta Parkway, Marietta, GA 30060.

Job Summary

Serves as main point of contact for current and prospective students and parents regarding admissions, financial aid, registration, and other enrollment-related processes.

Appropriately communicates and counsels via phone, email, and texts throughout students' college experience.

Responsibilities

1. Responsible for face-to-face interaction with students, families, faculty, and staff regarding admissions, financial aid, registration,

• 2. Consistently and appropriately communicates and responds via phone, email, and text with assigned students to ensure a seamless transition to enrolled student status;
• 3. Proactively predicts and addresses the needs of assigned students;
• 4. Makes outbound calls for various campaigns;
• 5. Precisely documents communications, interactions, and information according to established guidelines;
• 6. Escalates inquiries to appropriate personnel, per guidelines;
• 7. Trains staff and / or student workers and serves as a resource, when appropriate;
• 8. Processes verifications and change requests;

9. Serves as a backup for the Communications Center by occasionally taking inbound call

10. Serves as a resource for enrollment services events / activities;

11. Assesses and reports on effectiveness of services provided; facilitates occasional surveys

12. Assists in processing immunization, lawful presence and tuition classification documents;

13. Generates and analyzes compliance reports.

Required Qualifications

Educational Requirements

High School Diploma or equivalent

Required Experience

Three (3) years of related experience working in an enrollment services role or a customer service role.

Knowledge, Skills, & Abilities

• Knowledge of the Family Education Rights and Privacy Act (FERPA) and ability to abide by the regulations;
• Must be able to work in a fast-paced work environment, demonstrated ability to manage time and proven ability to achieve set goals and have a strong customer service attitude;
• Able to handle multiple tasks or projects at one time meeting assigned deadlines;
• Strong customer service skills and phone and e-mail etiquette;
• Able to display empathy and deal with difficult and confidential situations;
• Excellent interpersonal, initiative, teamwork, problem solving, independent judgment, organization, communication (verbal and written), time management, project management and presentation skills;
• Proficient with computer applications and programs associated with the position (i.e. Microsoft Office suite, BANNER, NolijWeb, DegreeWorks, CRM);
• Strong attention to detail and follow up skills

Equal Employment Opportunity

Kennesaw State University is an Equal Employment Opportunity / Affirmative Action Employer. It is the policy of Kennesaw State University to recruit, hire, train, promote and educate persons without regard to age, color, disability, ethnicity, gender, national origin race religion, sexual orientation, or status as a protected Veteran.

Kennesaw State University is a participant in the Employment Eligibility Verification Program (E-Verify) effective October 15, 2007.

Participant ID : 61415

Other Information

This is not a supervisory position.

This position does not have any financial responsibilities.

No, this position will not be required to drive.

This role is considered a position of trust.

This position does not require a purchasing card (P-Card).

This position may travel 1% - 24% of the time

This position does not require security clearance.

Background Check

Standard Enhanced + Education

Per the University System of Georgia background check policy, all final candidates will be required to consent to a criminal background investigation.

Final candidates may be asked to disclose criminal record history during the initial screening process and prior to a conditional offer of employment.

Applicants for positions of trust with screening results which confirm a disqualifying criminal history will be immediately disqualified from employment eligibility.

All applicants are required to include professional references as part of their application process. Some positions may require additional job-based screenings such as motor vehicle report, credit check, pre-employment drug screening and / or verification of academic credentials.

To apply, visit

jeid-d053b538ea6f99458402a797a61005a9 Senior Enrollment Customer Service Counselor Kennesaw State University Kennesaw, GA To apply, please send all application materials to :

Kennesaw State University

GA *Please be sure to read the job posting carefully and submit all required information.*