Field Service Technician (Traveling)

Join Us in Shaping the Future!

Are you looking for a place where job stability meets personal and professional growth? Look no further!

Why Choose Us?

Financial Stability : With over 90 years of success, our continued growth reflects our smart financial management and ability to thrive in changing markets.

Career Advancement : Many team members have enjoyed long, rewarding careers with ample opportunities for growth.

Industry Leadership : Be part of a pioneering company recognized as an industry leader.

Community Involvement : Engage in meaningful community projects, enjoy eight hours of paid charity time off, and participate in donation drives and an employee donation match program.

About the Role :

Position : Service Technician

Location : Traveling

Responsibilities :

• Install equipment and train end-users, OEMs, and customers in troubleshooting, failure analysis, warranty, and start-ups.
• Liaise with the Service team, Engineering, Manufacturing, and Sales to communicate service issues and trends.
• Provide technical assistance, failure analysis, and troubleshooting for all Power Test products.
• Conduct periodic customer visits to gather and report product concerns.
• Resolve technical problems via phone, email, and in-person interactions.
• Draft formal quotes for service and parts.
• Follow up on service-related issues needing attention.
• Submit detailed reports on inspections, service work, and regional activities.
• Document customer interactions, service visits, and expenses.
• Assist in writing technical service bulletins and product operation manuals.
• Provide technical support to internal teams for resolving various problems.
• Recommend product improvements based on customer feedback.

Essential Skills :

• Safety-conscious, excellent interpersonal skills, and sound judgment.
• High integrity, adaptability, and strong service orientation.
• Resilient with excellent conflict management skills.

Qualifications :

• Associate's degree or 4-8 years of related experience in electronics / electrical controls, mechanical, and hydraulic systems.
• Valid driver's license with a good driving record.
• Ability to travel globally up to 60% of the time.
• PC proficiency including MS Office.
• Experience with small hand tools, power tools, electronic testing equipment, and reading blueprints and schematics.
• Understanding of mechanical and electrical concepts.
• Ability to occasionally lift up to 40 pounds.

Preferred Experience :

• Global travel experience.
• Knowledge of electrical / electronic control systems and vehicle drivetrain, hydraulics, and control systems.
• Wiring and soldering skills.
• Familiarity with Infor / Visual or Syspro (MRP / ERP systems).

Physical Demands and Work Environment :

• Occasional lifting of up to 40 pounds.
• Frequent exposure to mechanical parts, electrical sources, and high noise levels in various facilities.

Total Rewards :

• One day of paid charity time off.
• Employee donation match.
• Organized service projects.
• Ten paid holidays.
• Generous paid time off policy.
• Employer-paid long-term disability & life AD / D.
• Subsidized health, dental, vision, and other insurances.
• Employer-matched 401(K).
• Onsite gym with employee-led classes.
• Avanti Market for convenient meals and snacks.
• And much more!

Join us and be a part of a dynamic team driving innovation and success. Apply today and help shape the future!