Production Support/Dev Ops Engineer

Production Support / Dev Ops Engineer

Location : Chicago IL 60602 / Hybrid

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Duration : 6+ Months Contract with possible extension

Job Description :

This role will support our Wealth Management business, product, operations, partners, and clients. As a support associate, you will collaborate with Application Development teams to implement business solutions through agile practice and manage production issues.

The ideal candidates will possess excellent leadership and communication skills coupled with a solid understanding of modern cloud technologies, preferably in the financial sector.

Critical incidents may require weekend and / or after-hours support.

PRINCIPAL RESPONSIBILITIES :

• Lead production stability efforts by preventing production issues and improving production stability.
• Track / manage incidents, changes, and problems for assigned applications.
• Provide regular and high-quality updates to all stakeholders on the progress of the incidents, including SLA risks / breaches.
• Identify measures to improve application stability and availability to enhance support service delivery.
• Develop to become a Subject Matter Expert for the assigned application domain.
• Troubleshoot production issues through monitoring and log analysis.
• Attend regular meetings with project / development teams to discuss production issues for prioritization, fixes, and release.
• Engage in direct systems projects, including project planning, management status reporting, systems specifications, and implementation.
• Help ensure compliance with all audit requirements, including change control procedures and data security.
• Manage and coordinate with onsite and offshore Managed Services providers and offshore NT partners to support applications and drive continuous improvement efforts.
• Coordinate with various teams, including offshore staff, raise support tickets for all issues, analyze root causes, and assist in efficient resolution of production issues.
• Responsible for attending on-call, after office hours, including weekends to support high and critical production issues.
• Ability to work with vendors and support staff on support tickets and follow up regularly until resolution is found.

SKILLS / EXPERIENCE :

• 5-6 plus years of application development / support experience using modern technical frameworks and architecture, including experience collaborating with external technology teams.
• Support experience with multi-channel applications (web, mobile, API, etc.).
• Good to have past experience under DevOps or SRE role.
• Understanding of the Secure Software Development Lifecycle (SSDLC) and / or other methodologies.
• Experience working on projects in an Agile / XP environment.
• Experience using at least some of the following technologies : Java, J2EE, Pivotal Cloud Foundry, Cloud Computing (IaaS, PaaS, and SaaS), RESTful interfaces, GIT, Gradle, Maven, NPM, Spring (Spring Batch and Spring Boot), Bootstrap, CSS3, HTML4, React.

js, Node.js / JavaScript, Oracle PL / SQL.

Strong communication and interpersonal skills, along with a solid technical background are essential as is the ability to multitask in a fast-paced environment.

The ideal candidate can explain technical issues in layman's terms and translate business needs to technology teams and back.

Strong leadership and team player to work as part of a global support team, cross-training and supporting multiple critical client-facing applications.

Experience working effectively with diverse groups around the world, including IT management, technology staff, business partners, consultants, vendors, and clients.

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