RESIDENCE MANAGER - HEGEMAN

Overview :

At The New York Foundling, we trust in the power and potential of people, and we deliberately invest in proven practices.

From bold beginnings in 1869, our New York-based nonprofit has supported hundreds of thousands of our neighbors on their own paths to stability, strength, and independence.

We help children and families navigate through and beyond foster care. We help families struggling with conflict and poverty grow strong.

We help individuals with developmental disabilities live their best lives, and we help ur neighbors access quality health and mental health servicescore to building lifelong resilience and wellbeing.

Together, our interrelated programs provide a whole-person, whole-family, and whole-life approach that unlocks solutions for a lifetime.

Position Description

As a member of the leadership team, the role of the Residence Manager should advocate for supports and encourage growth among individuals in order for everyone to reach their full physical, emotional, and intellectual.

They should guide the DSP to encourage professional growth and to ensure policy alignment. The Residence Manager will develop and maintain positive relationships with all individuals in the program as well as the individuals families, guardians and / or correspondents.

The Residence Manager will oversee all aspects of the operations for the residence that they supervise.

Responsibilities :

Essential Functions :

1. Communication

Residence Manager will maintain positive communications. He / she will be an effective communicator who will be able to provide person-directed supports and constructive feedback regarding overall program expectations.

Standards and expectations :

Speak and treat all people in a respectful manner

Create and encourage an open communication system

Develop clear and concise written and verbal communications including; but not limited to CDR (Corrective Discipline Reports), professional emails, supervisions, family contacts and etc.

Meet respective deadlines

Foster appropriate communications and respond in a timely manner

Conduct, attend and participate in regular supervisory sessions to share information about people supported and programs

Work with the clinical team, family members, day programs, community members and establishments to ensure that the programs and services we provide to people supported are person-directed and meaningful.

Respond to all communication in a timely manner to ensure compliance with deadlines

Utilize CQL / POMs to identify best outcomes for people supported

Participate in the development of Individuals life plans utilizing I AM assessment

He / she must be able to educate DSPs on appropriate communications and relationships, within the house and the community

2. Budget / Finance

Residence Manager will ensure fiscal responsibility. They are responsible for ensuring their program operates within budgetary guidelines.

Standards and expectations :

Review variance reports monthly

Prepare, balance and submit petty cash routinely

Track finances for people supported including burial, savings and in-house accounts; prepare financial ledger reports for monthly / quarterly review

Track and maintain SNAP ledger

Be aware of overall program spending including DSP salaries and overtime

Prepare completely all Reqlogic submittals

Responsible for all aspects of the program operating budget

3. Administrative

The Residence Manager has the responsibility to manage all aspects of the residence. Standards and expectations :

Complete, monitor and review all documentation in accordance with Foundling, Federal and State policies and procedures

Oversee the completion of all documentation by DSPs and other related staff, e.g., Residential Habilitation Specialist, Nursing, Facilities, Behavior Intervention Specialist, Dietary

Ensure documentation is completed within the expected timeline

Display proficiency in Evolv utilizing all reports to accurately manage all service documentation

Complete and ensure accuracy of all required documentations e.g. Audit Book, incident reports and investigations, people supported case records, behavior logs, service entries, MARs, fire drill forms, emergency preparedness drills and safety checklist

Track and report occurrences, falls and other incidents

Read and share information in communication books

Conduct monthly DSP meetings for training and informational purposes; conduct formal supervision sessions and professional development with all DSPs at least monthly; informally when needed

Ensure staff training compliance per OPWDD regulations and NYF policies

Assign work responsibilities to DSPs and fill in when necessary

Conduct announced and unannounced visits on all shifts

Encourage and facilitate self-advocacy for all people supported

Responsible to fill any person supported vacancy

Ensure the physical plant is free of risk inside and out; report issues for repair or redesign as needed

Ensure all required documentation is complete

Ensure vehicle documentation and maintenance are up to date

Coordinate and participate in nursing meeting

Order medications when necessary; check MAR for accuracy and errors; provide medical consult sheets when needed

In conjunction with the nurse, track, report on and ensure medical appointments are complete.

Ensure the best outcomes for the people supported and the program as well as ensuring compliance with regulations

Interview and hire DSPs that will fit into the positive culture of the program

4. Leadership

Provide and ensure a positive environment for continued growth for people supported and DSPs; ensure adequate and consistent staffing

Exercise good judgement, act as a leader and a person of influence for the people supported, the clinical team and DSPs to form a cohesive and supportive environment for growth and independence

Facilitate and attend all meetings and trainings to ensure that people supported needs are acknowledged and responded to in a timely manner

Set the example of professionalism, values, accountability and excellence for people supported, colleagues and DSPs

Lead, promote and encourage circles of support and person directed planning of KPIs metrics through agency initiatives, strategic planning, mission and vision

5. Professionalism

Set a positive tone for the house. He / she must build positive, professional relationships with the people supported and their families, the DSPs, clinical team members, Day Program, administrators, community members and establishments

Seek creative ways to enrich the lives of people supported based on their wants, wishes and needs

Attend trainings and workshops

Encourage and provide opportunities for DSPs to attend trainings

The Residence Manager will ensure that all DSPs are regularly trained on all pertinent information pertaining to completing their jobs successfully

Observe DSPs interacting with people supported in all settings (meals, bathing, recreation & community) and coach / mentor for positive results

6. Performance

Provide constructive and educational feedback to DSPs in order to improve and sustain the positive culture of the people supported

Residence Managers are expected to attend and communicate information gained in all trainings offered within and outside of The Foundling

Working in conjunction with the nurse, the Residence Manager will be expected to have complete knowledge and understanding of each individuals medical background and current issues

Coordinate each individuals medical needs and advocate in the best interest of the individual in medical situations and work with the RN when overseeing and coordinating medical care for all people supported.

He / she will train DSPs on the appropriate ways to handle and address medical situations

Implement, train and require DSPs use of EVOLV and other electronic health record

Supervise and train DSPs in person centered planning

Other duties as assigned an as necessary to support program goals.

The New York Foundling is committed to attracting and retaining a diverse employee population, the Foundling will honor your experiences, perspectives and unique identity.

Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.

Salary Range : $63,882-$67,682 / yearly

Qualifications :

Education Required : Bachelor's Degree.

License / Certification Required : Valid NY, NJ, CT, or PA Driver's License with 6 points or less.

Other Requirements :

Three (3) years of experience working with individuals with developmental disabilities and familiarity with OPWDD regulations required.

One (1) years of supervisory experience required.

Computer literacy, including working knowledge of Microsoft Office Suite (Word, Excel and PowerPoint).

Certification or willingness to obtain certification as an instructor in positive behavior approaches, strategies and / or supports and physical intervention techniques training in accordance with the OPWDD and other approved curricula applicable to the needs of the individuals served.

Certification or willingness to obtain and maintain Strategies for Crisis Intervention and Prevention (SCIP-R) and Cardio Pulmonary Resuscitation (CPR) certification.

Demonstrated strong commitment to safety.

Education Required :

Bachelors Degree from a U.S. accredited educational institution or Credential Evaluation for a non-U.S. educational institution