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Housekeeping Manager

AccorHotel
New York, New York, USA
$75K-$77K a year
Full-time

Provide direction and support to RoomAttendants and Housemen ensuring the Housekeeping Department is runin a smooth efficient manner.

The Housekeeping Manager isresponsible to oversee the daytoday operation of the housekeepingdepartment in order to maintain the standards of service andcleanliness.

Compensation : $75000 $77000 perannum

Essential JobFunctions :

  • BeginDay by inspecting all showrooms out of order and vacant cleanroom
  • Prepare floor assignment daily basis andrecord updated status and turn into housekeeping on a dailybasis
  • Obtain list of rooms to be cleanedimmediately and list of checkouts or discharges to preparework assignments
  • Inspect all landings andpantries for proper par stocks and ensure all guests roomscorridors are maintained to a high level ofcleanliness
  • Inspects and update all vacantclean inspected rooms in the computer as soon as they becomeavailable
  • Ensure that guest room is maintainedin perfect condition by performing Written Room Inspectionsdaily
  • Ensure that all guestrooms have properfurniture fixtures and amenities and that all set standards forplacement are beingfollowed
  • Strategize RoomAttendants to clean priority rush rooms first and VIP guests asneeded
  • Check all due outrooms 3 times per day at : 12 2 and 4pm All check outs must becleared by6pm
  • Uponguest departure recheck room for any forgottenitem
  • Maintain database of guestpreferences
  • Report all room discrepancies withfront desk daily before the end ofshift.
  • Report Engineering deficiencies daily toHousekeeping OfficeCoordinator
  • Encountersall guests and employees in a professional serviceorientedmanner
  • Report and handle all guest requestscomplaints and service related issues
  • Makerecommendations to improve service and ensure more efficientoperation
  • Implement cyclical cleaning programsand assign to Housemen i.e. General Cleaning Window cleaning; highdusting
  • Perform a variety of guest requests andthink creatively when called upon in order to establish a memorableexperience for every guest andmember
  • Maintaining a good professionalrelationship with all contacts both inside and outside of thehotel
  • Establish and maintain effectivecommunication process with the entire hoteldepartments
  • Inform Housekeeping Management ofany absence from duty reasons and or request additional daysoff
  • Assist with disciplinary action whennecessary
  • Assist with interviews and new hiringprocess
  • Maintain regular and punctualattendance in compliance with Fairmont Hotels and Resortsstandards
  • Comply with all hotel anddepartmental standards policies andprocedures
  • Perform other related duties asrequested by supervisor
  • Adhere to FairmontGrooming Standards at all times
  • Comply with allhotel and departmental standards policies andprocedures
  • Observe health and safety guidelinesat all times
  • Wear safety equipment and / orprotection ifrequired

Qualifications :

Knowledge SkillsandAbility :

  • Knowledgeof hotel PMS System Microsoft Office computer applications officeequipment
  • Ability to perform assigned dutieswith attention to detail speed andaccuracy
  • Excellent written and oralcommunication skills
  • Must possessoutstanding guest service skills
  • Must beguestoriented enthusiastic with a vibrantpersonality
  • Must have hands onapproach
  • Must maintain composure at all timesand work objectivity in stressful highpressure situations
  • Ability to approach all encounterswith guests and employees in a professionalmanner
  • Ability to answer all general inquiriesin the Hotel and F & B outlet
  • Must be agood listener and be able to followinstructions
  • Must be able to utilize allavailable resources to meet guest needs
  • Must bea good teamplayer

EducationExperience :

  • ExcellentEnglish verbal and written communicationskills
  • Minimum two years of relevant experiencein a luxury hotel (5 diamond or 5 star standards) or comparableenvironment
  • Degree in Hospitality Management aplus
  • Prior experience in Union Environmenthighlypreferred

Physicalrequirements :

  • Frequentlystanding and walking around theproperty
  • Carrying or lifting items up to 50lbs
  • Pushing or pulling items weighing app. 200lbs
  • Frequently bending kneeling stretching and / or reaching
  • Able to perform tasks higher thanfloorlevel

RemoteWork : EmploymentType :

EmploymentType : Fulltime

Fulltime

8 days ago
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