Housekeeping Manager

Provide direction and support to RoomAttendants and Housemen ensuring the Housekeeping Department is runin a smooth efficient manner.

The Housekeeping Manager isresponsible to oversee the daytoday operation of the housekeepingdepartment in order to maintain the standards of service andcleanliness.

Compensation : $75000 $77000 perannum

Essential JobFunctions :

• BeginDay by inspecting all showrooms out of order and vacant cleanroom
• Prepare floor assignment daily basis andrecord updated status and turn into housekeeping on a dailybasis
• Obtain list of rooms to be cleanedimmediately and list of checkouts or discharges to preparework assignments
• Inspect all landings andpantries for proper par stocks and ensure all guests roomscorridors are maintained to a high level ofcleanliness
• Inspects and update all vacantclean inspected rooms in the computer as soon as they becomeavailable
• Ensure that guest room is maintainedin perfect condition by performing Written Room Inspectionsdaily
• Ensure that all guestrooms have properfurniture fixtures and amenities and that all set standards forplacement are beingfollowed
• Strategize RoomAttendants to clean priority rush rooms first and VIP guests asneeded
• Check all due outrooms 3 times per day at : 12 2 and 4pm All check outs must becleared by6pm
• Uponguest departure recheck room for any forgottenitem
• Maintain database of guestpreferences
• Report all room discrepancies withfront desk daily before the end ofshift.
• Report Engineering deficiencies daily toHousekeeping OfficeCoordinator
• Encountersall guests and employees in a professional serviceorientedmanner
• Report and handle all guest requestscomplaints and service related issues
• Makerecommendations to improve service and ensure more efficientoperation
• Implement cyclical cleaning programsand assign to Housemen i.e. General Cleaning Window cleaning; highdusting
• Perform a variety of guest requests andthink creatively when called upon in order to establish a memorableexperience for every guest andmember
• Maintaining a good professionalrelationship with all contacts both inside and outside of thehotel
• Establish and maintain effectivecommunication process with the entire hoteldepartments
• Inform Housekeeping Management ofany absence from duty reasons and or request additional daysoff
• Assist with disciplinary action whennecessary
• Assist with interviews and new hiringprocess
• Maintain regular and punctualattendance in compliance with Fairmont Hotels and Resortsstandards
• Comply with all hotel anddepartmental standards policies andprocedures
• Perform other related duties asrequested by supervisor
• Adhere to FairmontGrooming Standards at all times
• Comply with allhotel and departmental standards policies andprocedures
• Observe health and safety guidelinesat all times
• Wear safety equipment and / orprotection ifrequired

Qualifications :

Knowledge SkillsandAbility :

• Knowledgeof hotel PMS System Microsoft Office computer applications officeequipment
• Ability to perform assigned dutieswith attention to detail speed andaccuracy
• Excellent written and oralcommunication skills
• Must possessoutstanding guest service skills
• Must beguestoriented enthusiastic with a vibrantpersonality
• Must have hands onapproach
• Must maintain composure at all timesand work objectivity in stressful highpressure situations
• Ability to approach all encounterswith guests and employees in a professionalmanner
• Ability to answer all general inquiriesin the Hotel and F & B outlet
• Must be agood listener and be able to followinstructions
• Must be able to utilize allavailable resources to meet guest needs
• Must bea good teamplayer

EducationExperience :

• ExcellentEnglish verbal and written communicationskills
• Minimum two years of relevant experiencein a luxury hotel (5 diamond or 5 star standards) or comparableenvironment
• Degree in Hospitality Management aplus
• Prior experience in Union Environmenthighlypreferred

Physicalrequirements :

• Frequentlystanding and walking around theproperty
• Carrying or lifting items up to 50lbs
• Pushing or pulling items weighing app. 200lbs
• Frequently bending kneeling stretching and / or reaching
• Able to perform tasks higher thanfloorlevel

RemoteWork : EmploymentType :

EmploymentType : Fulltime

Fulltime