Analyst

VirtualVocations
Olympia Heights, Florida, United States
Full-time

A company is looking for an Analyst to support ITIL and Continual Improvement methodologies in a customer service environment.

Key ResponsibilitiesTriage and handle incoming customer requests through a ticketing systemProvide customer service for software installation, maintenance, and troubleshootingParticipate in training and shadow experienced agents to gain product knowledgeRequired Qualifications, Training, and EducationHigh School diploma or GED required;

Associate's degree preferredITIL certification required within 45 days of employmentProficiency in Microsoft Office Products (Word, Excel, Outlook)Ability to learn new software and troubleshooting techniquesExperience in client troubleshooting with a focus on customer service

7 days ago
Related jobs
Promoted
VirtualVocations
Olympia Heights, Florida

A company is looking for a Compliance Business Analyst III to support the Compliance Detection Team through data analysis and auditing activities. ...

Promoted
Great Lion
Miami, Florida

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of between $25 / hr.There is no payment required in order to apply or to work as an In-Home Usage Tester.You ...

Promoted
VirtualVocations
Olympia Heights, Florida

A company is looking for a GRC Analyst to join their multidisciplinary IT, Security, and Compliance team. ...

Hays
Miami, Florida

This company is looking to hire a Senior Financial Analyst. ...

Promoted
VirtualVocations
Olympia Heights, Florida

A company is looking for a Finance Business Analyst specializing in Workday Financial Modules, particularly Project, Grants, and Billing. ...

GlobalSource IT
FL, United States

They are looking for a Senior SAP Finance Business Analyst to support their business needs within their SAP enterprise business system. The Finance SAP FICO Analyst is part of a team responsible for supporting multiple SAP ECC 6. The Analyst focuses on systems analysis, requirements gathering, desig...

Parsons Corporation
FL,US

Parsons is looking for an amazingly talented .This is an onsite position in Pensacola, Florida.Requires TS/SCI with polygraph.Provide linguistic and analytical support to a key mission partner in the Pensacola, FL area.What Required Skills You'll Bring:.Mandarin Defense Language Proficiency Test (DL...

Physical 4 U Inc
Miami, Florida

Looking for an experienced to take on multiple cases we have available throughout Miami-Dade County....

FIS
Virtual from Any State, FL , United States of America

Experienced (relevant combo of work and education).Our technology powers the world’s economy and our teams bring innovation to life.We champion diversity to deliver the best products and solutions for our colleagues, clients and communities.If you’re ready to start learning, growing, and making an i...

Matthew Bender & Company, Inc. Company
Florida
Remote

As the Mergers & Acquisitions/Private Equity Legal Content Analyst, your roles and responsibilities will be the following. ...