CX Tech Tier II

VirtualVocations
Inglewood, California, United States
Full-time
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A company is looking for a Customer Experience Technician, Tier II.Key Responsibilities : Interact daily with customers via various communication channels to resolve inquiries within SLA and target goalsTest and verify product functionality to reproduce customer issuesLiaise with other departments to ensure successful resolution of company-wide inquiries and issuesRequired Qualifications : Associate's degree or equivalent 2 years of customer service experience required;

3+ years preferredKnowledge of mobile apps, connected devices, and digital TV technologyExperience with Zendesk preferredProficiency with G Suite and demonstrated competency in learning new softwareMust have the legal right to work in the U.S

22 days ago
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