Join Gerrick Williams And Associates, an innovative company in Huntersville, North Carolina, offering a hybrid remote work model that combines flexibility with connection.
Our team values positivity and collaboration, creating a welcoming environment for all employees. As a Customer Service Representative, you'll be the face of our company, providing exceptional service to our customers and embodying our commitment to excellence.
Benefits
Annual Base Salary + Bonus Opportunities
Paid Time Off (PTO)
Work from Home
Flexible Schedule
Career Growth Opportunities
Evenings Off
Mon-Fri Schedule
Responsibilities
Customer Interaction : Interact with customers via phone, email, and chat to address inquiries and provide assistance.
Issue Resolution : Resolve customer concerns and complaints promptly and effectively to ensure satisfaction.
Service Excellence : Deliver exceptional service with a smile, going above and beyond to meet customer needs and expectations.
Documentation : Maintain accurate records of customer interactions, feedback, and solutions for future reference.
Product Knowledge : Stay informed about company products and services to provide accurate and relevant information to customers.
Team Collaboration : Work closely with colleagues to ensure a consistent and seamless customer experience across all touchpoints.
Requirement
Customer Service Experience : Prior experience in a customer service role is preferred.
Communication Skills : Excellent verbal and written communication abilities with a strong focus on customer service.
Problem-Solving Skills : Ability to analyze problems, identify solutions, and resolve customer issues effectively.
Empathy : Compassionate and empathetic approach when dealing with customer inquiries and concerns.
Team Player : Collaborative attitude with a willingness to work alongside colleagues to achieve common goals.
Adaptability : Comfortable working in a hybrid remote environment, able to work independently while also being part of a cohesive team.
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