SUMMARY :
Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls.
JOB DUTIES :
- Responds to basic customer inquires regarding products, provides quotes, and handles order entry.
- Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
- Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.
- May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
- Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.
- Orders items to ensure appropriate inventory levels are maintained for customers.
- May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.
- Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.
- Determines the most cost effective shipping method for customer orders.
- Partners with Account Representatives to ensure customer satisfaction.
- Expedites backorders. May pull inventory and prepare order for shipment to customer.
- May handle customer returns.
- Performs other duties as assigned.
EDUCATION & EXPERIENCE :
Typically requires a high school diploma or GED and zero (0) to three (3) years of related experience or an equivalent combination.
KNOWLEDGE, SKILLS, ABILITIES :
- Reliability, organization, and attention to detail required.
- Strong communication skills including written, verbal, and listening.
- Ability to multi-task and time management skills required.
- Moderate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities to find products on the internet.
- Product knowledge is preferred.
COMPANY INFORMATION :
Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.
Healthcare Customer Service Representative $29,100.00 - $41,600.00 per year
Healthcare Customer Service Representative – Topeka, KS. Provide prompt, efficient, and friendly customer service by answering incoming phone calls regarding assignments, eligibility, other insurance, and general program education to ensure successful outcomes and/or resolution. Respond to customer ...
Relief Customer Service Representative Driver
Must be a minimum of 21 years of age, have a valid driver's license, and excellent driving record; Customer service experience with a wide variety of consistent customer contact; Strong math and basic computer skills; Demonstrated experience selling services/products and generating new business pref...
Senior Representative, Customer Service
Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution. Manages customer account activity including, but are not limited to; customer order fulfillment, customer backorders/substitutes, pr...
Licensed Customer Service Representative - Insurance
Family owned and operated insurance agency is seeking an Licensed Customer Service Representative to join their team! The full-time Insurance Customer Service Representative will provide professional, courteous service to insurance customers, carrier representatives, and colleagues. Insurance Custom...
Customer Service Representative (MCI Airport)
Provide exceptional customer service, engaging with members, potential customers, and general travelers. The CLEAR Service and Sales Representative (Ambassador) makes magic happen every day by creating frictionless experiences for our members. Previous customer service and/or sales experience is a p...
Licensed Customer Service Representative - Insurance
Family owned and operated insurance agency is seeking an Licensed Customer Service Representative to join their team! The full-time Insurance Customer Service Representative will provide professional, courteous service to insurance customers, carrier representatives, and colleagues. Insurance Custom...
Remote Customer Service Representative
As a Remote Customer Service Representative, you'll be a part of delivering an amazing customer experience and help unveil the mystery of finding and enrolling in health insurance. Remote Customer Service Representative. It's truly an exciting time to be a part of GetInsured! We are hiring Remote Cu...
Customer Service Representative
Do you like helping others? Do you want to grow and stay with company? Apply today to be a Customer Service Representative for LaborMAX Staffing and grow with us! The Customer Service Representative is responsible for the Company's relationships with current and prospective customers. Now Hiring for...
Licensed Customer Service Representative - Insurance
Family owned and operated insurance agency is seeking an Licensed Customer Service Representative to join their team! The full-time Insurance Customer Service Representative will provide professional, courteous service to insurance customers, carrier representatives, and colleagues. Insurance Custom...
Customer Service Representative-Remote (Ultimate Medical Academy Grads Only)
Customer Service Representative. This position provides customer service support and resolution of routine problems and questions regarding client's products and/or services. Customer Service Representative. Customer Service Representative. ...