QUALITY ASSURANCE / AUDIT SUPERVISOR

The Quality Assurance Supervisor is directly responsible for the management, performance and daily supervision / support of their direct reports within the Quality Assurance team.

This individual will work across all Order to Cash teams and therefore requires a thorough understanding of cross-functional processes and policies.

In collaboration with the Process Excellence Manager, the supervisor will lead the team to establish, implement and maintain quality assurance programs.

Major Areas of Accountability

Leadership :

• Daily management of direct reports.
• Plan, prioritize and delegate work tasks to ensure proper functioning of the team.
• Identify and participate in addressing staffing and coaching needs.
• Participate in recruiting activities around hiring employees.
• Lead in creation and delivery of performance reviews and deliver goals and objectives to individual team members based.
• Provide a leadership presence throughout the department to effectively influence results and manage conflict resolution and problem solving.

Quality Program :

• Create and maintain quality assurance standards, scorecards and procedures (SOP) in accordance with all Comfort Medical and Coloplast policies and values.
• Oversee quality processes and coordinate workflows to ensure quality expectations are being met.
• Work in collaboration with leadership team to determine and establish reporting needs to track and maintain quality service and achieve established KPIs.
• Lead and / or participate in routine calibration sessions.
• Identify and support opportunities for process, training, and quality improvements.
• Ensure the necessary resources and tools are available to support quality assurance initiatives.
• Work across teams and business functions to improve processes and procedures, and perform ad hoc projects as assigned.
• Comfort Medical employees are required to conduct business to the highest ethical and professional standards; comply with applicable laws and regulations, the Advamed Code of Ethics on Interactions with Healthcare Professionals, and company policies.
• Other duties as assigned.

Basic Qualifications

• Associate or Bachelor's degree or 3-5 years equivalent work experience required.
• 2-5 years supervisor and / or management experience.
• Ability to provide clear and accurate feedback, while coaching team members to increase performance and develop new skills.
• Ability to communicate effectively with all levels of management and demonstrate a professional demeanor.
• Ability to take initiative and work independently.
• Some travel may be required.

Comfort Medical provides an extensive selection of name brand catheter and ostomy supplies to thousands of customers nationwide.

Our attention to detail, unmatched customer service, and dedication to helping our customers live happier, healthier lives are just a few of the many reasons we are one of the fastest growing catheter and ostomy supply companies in the nation!

Comfort Medical employees are required to conduct business to the highest ethical and professional standards; comply with applicable laws and regulations, the Advamed Code of Ethics on Interactions with Healthcare Professionals, and company policies.

Comfort Medical is committed to a policy of Equal Employment Opportunity (EEO) which means we employ and promote individuals based on their merits, regardless of race, color, religion, sex, national origin, age, disability, veteran status, pregnancy, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, status with regards to public assistance or any other protected classification.

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