Inside Sales/Customer Service Rep

Description

Teledyne Marine is a group of leading-edge undersea technology companies that have been assembled by Teledyne Technologies Incorporated.

Through acquisitions and collaboration, over the past 10 years Teledyne Marine has evolved into an industry powerhouse, bringing the best of the best together under a single umbrella.

Each Teledyne Marine company is a leader in its respective field, with a shared commitment to providing premium products backed by unparalleled service and support.

Teledyne is EveryWhereYouLook!

Teledyne Cable Solutions is comprised of Storm Cable and VariSystems, an integrated alliance supplying engineered solutions to challenging cable situations.

TCS provides application-specific, multi-core cable, and ruggedized assemblies for a variety of industries.

Summary

Responsible for professional level sales support and / or the selling of goods. Interacts with customers prior to and / or after sale.

Develops and maintains positive customer relations; coordinates with various functions within the company to ensure customer requests are handled appropriately and in a timely manner.

This position has authority to substantially affect the relationship between the company and a customer, either from a financial standpoint or product standpoint.

Focus of work can be in pre-sale or post-sale or both, and all other duties as assigned. At this level, tasks and assignments tend to be routine, general in nature and duties are performed under general supervision.

Essential Duties and Responsibilities include the following, but not limited to :

• Contact new and existing customers to discuss their needs, and to explain how these needs could be met by specific products and services.
• Answer customers' questions about products, prices, availability, or credit terms.
• Quote prices, credit terms, or other bid specifications.
• Emphasize product features based on analyses of customers' needs and on technical knowledge of product capabilities and limitations.
• Provide customer support and education, working with users to identify needs, determine sources of problems, or to provide information on product use.
• Handles inbound sales lead calls to convert calls into sales.
• May assess potential application of company products to meet customer needs.
• May prepare detailed product specifications for the development and implementation of customer applications / solutions.
• May provide follow-up support to company sales staff and customer personnel by disseminating technical information on specific applications.
• Estimates date of delivery to customer, based on knowledge of own firm's inventory, production and delivery schedules.

Under detailed instruction, submits orders for processing.

• Builds and maintains customer relationships.
• Maintains customer records to ensure effective communication company wide
• Evaluates customer and order eligibility based on ITAR requirements, as applicable.
• Works with internal departments such as engineering, research, and production departments to ensure company commitments to customer are met.
• Works with outside sales representatives to keep account activities and literature up to date.
• Investigates and resolves customer problems with deliveries.
• Applies company policies and procedures to resolve routine issues.
• Follows standard practices and procedures in analyzing situations or data which can be readily obtained.
• Daily availability to include evenings and weekends when necessary to reach goals and deadlines.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Education and / or Experience :

Bachelor's degree (B.A.) from four-year college or university in a related field and 2-5 years of directly related experience and / or training;

or equivalent combination of education and experience.

• Technical background preferred.
• Working knowledge of Microsoft Office suite.
• Ability to multitask and prioritize workload in a fast-paced environment.
• Working knowledge of lean manufacturing.
• Possess basic math and good analytical skills.
• Prior ERP experience, IFS preferred.
• Prior Salesforce experience preferred.

US Person Statement

Due to the type of work at the facility and certain access restrictions, successful applicants must be a "US Person" (US Citizens, US Nationals, lawful permanent residents, asylees or refugees).

Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders.

Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.

Teledyne is an Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other characteristic or non-merit based factor made unlawful by federal, state, or local laws.