ADMINISTRATIVE SPECIALIST AND SUPPORT SERVICES ASSISTANT

Oversees administrative operations for the Academic Resource Center (ARC) and applies knowledge of university systems, programs, operations, and administrative and fiscal policies and procedures to the administration of ARC functions.

This position also provides coverage for testing coordination and proctoring, along with academic coaching and EQUIP as needed.

The position requires a high level of professionalism and accuracy and organization including office management, attendance at selected meetings, and clerical responsibilities in order to maintain the overall quality and efficiency of ARC.

• Coordinates the daily operations of ARC, its systems, procedures, schedules, and workflow.
• Provides administrative support to ARC leadership, specifically scheduling meetings, administering and managing scheduling processes and organizing files.
• Greets students upon arrival to the Academic Resource Center and directs them to appropriate services.
• Coordinates and arranges meetings, prepares agendas, reserves facilities and records and circulates minutes of meetings when requested.
• Assists Testing Center Coordinator in test administration and proctoring.
• Participates in academic coaching and EQUIP.
• Coordinates record-keeping and data collection for all constituents of ARC.
• Represents the office of the Director and serves on institutional committees as requested by the Director.
• Collaborates with other university departments on initiatives related to student success.
• Supports and enables the work of the ARC Leadership in their relationships and responsibilities to the Director.
• Coordinates ARC events and programs for which the Director has responsibility.
• Oversees administrative duties such as initiating electronic hiring / scheduling processes, coordinating open position searches, and assisting in the onboarding process for new hires.
• Supervises purchasing and fiscal transactions.
• Prepares administrative reports as necessary. Assembles and distributes appropriate reports, analyses, and forms as necessary.

Provides information necessary for decision-making and problem-solving.

• Manages graduate assistants, teaching / research assistants, and student workers.
• Takes responsibility for maintaining the content of the ARC webpages and Brightspace site.
• Supports the Director with institutional responsibilities that are external to ARC.
• Attends ARC and Eastern University meetings and events as required.
• Complete other duties as needed.
• Embodies values of caring and compassion, justice and integrity, competence and affirmation.
• Seeks to treat each member of the campus community with fairness, dignity and respect seeking a spirit of unity and harmony as we join together to achieve our common mission.
• Bachelor's degree, with administrative experience.
• Skill in monitoring / assessing the performance of self, other individuals, and systems to make improvements or take corrective action.
• Tutoring, teaching, mentoring or similar student-facing experience.
• Ability to develop and maintain databases and spreadsheets.
• Skill in collecting and analyzing complex data.
• Proficient IT skills, including Microsoft Office and Google Suites.
• Effective problem-solving skills and strong attention to detail.
• Ability to adapt to changes in a fast-paced work environment.
• Excellent customer service skills.
• Excellent time management skills and strong ability to prioritize and multitask.
• Excellent verbal, interpersonal, and written communication skills.
20 days ago