Job Summary
The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.
Essential Duties and Responsibilities
- Greet members, prospective members and guests, providing exceptional customer service.
- Handle all front desk related activities including :
- Answer phones in a friendly manner and assist callers with a variety of questions.
- Check members into the system.
- New member sign-up.
- Take prospective members on tours.
- Facilitate needed updates to member’s accounts.
- Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
- Assist in maintaining the neatness and cleanliness of the club.
Qualifications / Requirements
- Customer service background preferred.
- Basic computer proficiency.
- A passion for fitness and health.
- Upbeat and positive attitude!
- Punctuality and reliability is a must.
- Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
- Strong listener with the ability to empathize and problem solve.
- Demonstrate diplomacy in all interactions while using appropriate behavior and language.
- High School diploma / GED equivalent required.
- Must be 18 years of age or older.
Physical Demands
- Continual standing and walking during shift.
- Continual talking in person or on the phone during shift.
- Must be able to occassionally lift up to 50 lbs.
- Will occasionally encounter toxic chemicals during shift.
Financial Services Representative State Farm Agent Team Member
Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Financial Services Representative State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable custom...
Financial Services Representative State Farm Agent Team Member
As a financial services representative with Sally A Brooks Insurance and Financial Services Inc, you will successfully market the financial products that manage everyday risks. Proven experience working as a financial services representative. Your proficient knowledge of financial products reinforce...
Member Services Representative - FT 2p-10p (Mon-Fri)
Member Services Representative. Greet members, prospective members and guests, providing exceptional customer service. Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations. Planet Fitness members, pr...
Member & Recipient Services Representative (Mon/Tue/Fri/Sat)
The Member & Recipient Services Representative will assist in specialized Member Services Departmental projects as requested by the Member and Recipient Services Managers or Directors, and/or the Vice President of Member and Recipient Services. The Member & Recipient Services Representative will inf...
Member Services Representative - FT - 6a-2p (Mon-Fri)
Member Services Representative. Greet members, prospective members and guests, providing exceptional customer service. Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations. Planet Fitness members, pr...
Financial Services Representative – State Farm Agent Team Member
As a financial services representative with Sally A Brooks Insurance and Financial Services Inc, you will successfully market the financial products that manage everyday risks. Proven experience working as a financial services representative. Your proficient knowledge of financial products reinforce...
Overnight Closer - PT - 10p-6a (Fri-Sat)
Overnight Closer (Member Services Representative) . The Overnight Closer will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Greet members, prospective members and guests, prov...
Financial Services Representative – State Farm Agent Team Member
Stephen Buckley - State Farm Agent is seeking a qualified and empathetic professional for the role of Financial Services Representative – State Farm Agent Team Member. Work alongside your agency’s team to ensure successful, exceptionally satisfying, and long-lasting customer relations. As a customer...
Financial Services Representative – State Farm Agent Team Member
Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Financial Services Representative – State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable cust...
Route Sales Representative (CDL-B with Hazmat)
Perform counter sales and assist customers in the store when necessary. Perform route sales duties and assist customers at their locations when necessary. Customer service or sales experience preferred. ...