Part-time Customer Service Representative / CSR

Join our team : Part-time Customer Service Representative

Compensation : $19.43 / hour

Schedule : M-F 10 : 00am-2 : 00pm - approximately 30 hours / week

Are you passionate about making a difference in patients' lives? Do you thrive on connecting with people and providing exceptional service?

Look no further! Vital Tears is seeking a Patient Service Specialist to join our dynamic team.

About Us :

Vital Tears is on a mission to provide convenient, high-quality serum tears for anyone in the United States. We are passionate about helping patients get the serum tears they need quickly and conveniently.

As the leader in autologous serum eye drops (ASEDs), we offer a hassle-free and affordable way to obtain serum tears for patients across the country.

Our commitment to excellence drives us to create a positive impact on the lives of those suffering from dry eye disease.

Healthcare Customer Service Role Overview :

As a Patient Service Specialist , you will be the bridge between patients, healthcare providers, and our organization. Your primary responsibilities will include :

Patient Communication : Engage with patients, listen to their concerns, and provide empathetic support. Educate them about dry eye disease and the benefits of our serum tears.

Physician Collaboration : Collaborate with doctors, ophthalmologists, and optometrists to ensure seamless communication and patient care.

Discuss treatment plans and answer any questions they may have.

Order Processing : Facilitate the ordering process for serum tears. Coordinate blood draws, schedule deliveries, and ensure timely fulfillment of orders.

Customer Service Excellence : Deliver exceptional service to patients, addressing inquiries, resolving issues, and ensuring their overall satisfaction.

Healthcare Customer Service Qualifications :

• Passion for Patient Care : You genuinely care about improving patients' quality of life.
• Strong Communication Skills : Clear, compassionate communication is essential.
• Organizational Skills : Juggling multiple tasks? No problem!
• Healthcare Background : Experience in healthcare, ophthalmology, or optometry is a plus.

What We Offer :

• Competitive compensation and benefits package for full-time employees. including FREE employee healthcare and 6 weeks of PTO plus more.
• A supportive team environment where your contributions matter.
• Opportunities for growth and professional development.

How to Apply :

Ready to make a difference? Fill out our quick online application and tell us why you're the perfect fit for the Patient Service Specialist role at Vital Tears !

Join us in our mission to bring relief to dry eye sufferers nationwide!

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