DSI is a sales enablement company that has an immediate career opportunity for a Property Experience Specialist to join our expanding team.
This key role will play an important role in our Multi-Dwelling Unit (MDU) Channel. The Property Experience Team is responsible for executing successful DIRECTV Stream property launches while ensuring an exceptional experience for all residents and property management.
Additionally, they put a face on all DIRECTV Stream launches and customer touch-points.
As the Property Experience Specialist you will get to know DIRECTV Stream, help discover the components of a successful property launch, participate in onsite events, and become completely empowered to WOW our partners.
Additionally, you will provide support onsite, via phone, email, and chat. You will perform product training and assist with account sign-up, answer order status questions, and assist with installations.
As the primary point of contact, you will help resolve on-site issues.
Travel in-market is required 50 60% of the time
DSI’s unique go-to-market strategy, cutting-edge proprietary systems, and family-oriented culture make this an outstanding opportunity for the right candidate.
About DSI
DSI is a family-owned company that has been in business since 1984. We provide enhanced value that delivers results for our clients and partners;
through sales management, marketing assistance, hardware logistic solutions, immersive training, engineering expertise, and proprietary software solutions.
We believe that relationships are the most important part of our business. Whether it’s mobility, broadband, video, commercial, residential, Lodging & Institutions, Multi-Dwelling-Units, or all;
we are a one-stop solution to help sales partners uncover growth opportunities.
Responsibilities
Cultivate relationships with property managers, site staff, and residents
Provide product knowledge and materials such as, including manuals and merchandise
Travel to the site to assist in property launches
Assist with the installation of equipment
Provide support in collecting AT&T and DIRECTV equipment used prior to the launch
Drive customer acquisition by promoting DIRECTV Stream positively
Answering questions
Addressing the concerns of residents
Submit daily briefs
Issues reported
Resident feedback and concerns
Equipment shipments received
Assist with improving the overall property experience
Identify the appropriate response and strategy to solve customer issues quickly
Experience
Entry-level is okay! We need people motivated to work hard, be presentable, and a passion to learn and grow with a company that cares.
Strong technical skills and creative thinking to solve problems and make real-time decisions
Passion for detail and ability to complete complex tasks
Action orientated - must show initiative, problem solve, and investigate
Ability to work independently while also being a strong team player
Business-focused with a high degree of professionalism, motivation, and initiative
Openness to adapt and receive feedback from both management and partners
Dynamic, highly motivated with the integrity and passion to succeed
Effective interpersonal, organizational, and communication skills
Computer Skills
Proficient in all Microsoft Office software; Excel, Word, PowerPoint, and Outlook
Other Requirements
Knowledge of the telecommunications & entertainment industry is preferred
Previous sales or customer service experience is preferred
Benefits
Medical, Dental, Vision, disability, and Life insurance are available on the first day of the month following your first day of employment no extended waiting period!
401k Plan with employer matching
Paid vacation, personal / sick days, and bereavement time
DSI Bucks Employee Profit Sharing Program
50% AT&T wireless discount
Advancement opportunities, we prefer to promote from within!
Paid training
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