CUSTOMER SERVICE REPRESENTATIVE [NOVEMBER 2024]

Job Type

Full-time

Description

Position : Customer Service Representative

Start Date : November 4, 2024

Rate of Pay : $20.00 per hour

FLSA Status : Non-exempt

Purpose : Works under general supervision of a Supervisor to perform technical duties in the automated processing and issuance of motor vehicle and vessel registrations and titles, licenses, and collection of fees and ad valorem (property) taxes in accordance with well-defined policies and procedures.

Principal Duties and Responsibilities (*Essential Job Functions)

Process work and respond to inquiries related to new applications, renewals and transfers of motor vehicle and vessel registrations and titles*

Process work and respond to inquiries related to driver licenses and ID cards, property taxes, business tax licenses, hunting and fishing licenses, Florida birth certificates, and concealed weapons permits*

Collect and record all fees and taxes related to such issuance, applications, renewals, or transfers*

Enter changes in ownership, assessed value, exemptions, and related information to property tax rolls*

Interpret rules, regulations, statutes, and policies of the departments and agencies governing the transactions being completed*

Generate and maintain accurate correspondence, files, and reports*

May administer driving tests

Job Specifications (including knowledge, skills, abilities, and physical requirements)

Knowledge of Tax Collector policies, procedures, and documentation

Knowledge of customer service practices

Oral and written communication skills

Excellent attention to detail

Skilled in examining documents for accuracy

Skilled in cashiering and money handling

Skilled in the use of agency or state databases such as FRVIS, ORION, Property Tax, or Business Tax

Ability to use a computer, keyboard and general office software and equipment

Ability to evaluate customer information to determine course of action

Ability to work effectively with others

Ability to perform accurate computations and verifications of data

Ability to enter data in various computer systems accurately

Ability to ride in or operate a motor vehicle up to 15% of the time (when administering driving tests)

Work requires regular and reliable attendance

Work is typically sedentary but requires standing or walking up to 50% of the time

Some tasks may involve reaching, pulling, pushing, climbing, kneeling, bending or lifting (up to 10 lbs.)

Working Conditions

Work is generally performed in an indoor office environment without hazardous or unpleasant conditions caused by noise, dust, or adverse weather or environmental conditions.

When administering driving tests, work is performed outside with potential for exposure to adverse weather and environmental conditions including but not limited to dirt, dust, pollen, odors, fumes, humidity, rain, and temperature and noise extremes.

Requirements

Qualifications

HS / GED and one year of customer service experience involving contact with the public;

A passing score on pre-employment test(s) (if applicable); and

Possession of a valid Florida Driver License.

Disclaimer

The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position.

It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job nor does it represent all that may be required of a job incumbent during the course of employment with the Hillsborough County Tax Collector's Office.

Salary Description

$20.00 per hour