Bilingual Customer Service Specialist

Bilingual Customer Service Specialist Spanish / English

Internally titled : Traveler Support Specialist (TSS)

EF Go Ahead Tours

Cambridge, MA USA

Start Date : October 29th, 2024

Application Deadline : September 20th, 2024

For consideration, applicants must be living in the state of MA or within commutable distance to our Boston, MA office. This role is hybrid, 3 days on-site per week and 2 days remote.

At EF Go Ahead Tours we believe you’re never too old to be a student of the world. For over 25 years we have guided individuals across the globe through carefully crafted group travel.

Our travelers range from young professionals to retirees, solo travelers to entire families, travel enthusiasts to those stepping off their first flight.

We believe that the best way to learn about the world is to experience it. Every day we come to work hoping to help as many people as possible do just that.

In the role of Traveler Support Specialist (TSS), you will work primarily through phone, email, and chat communication to serve as the primary source of information for travelers after booking tours.

Because we engage with our customers in a variety of channels, we want to ensure that you feel comfortable adapting your communication method to the traveler's preferred mode of outreach.

You will identify and implement opportunities to enhance a customer’s experience prior to departure while ensuring travelers' satisfaction and furthering brand loyalty to EF Go Ahead Tours post tour.

As a TSS, you will continuously juggle and prioritize tasks while working efficiently under pressure. Your keen attention to detail, strong organizational skills, and creative approach to problem-solving feed your resolve to come up with the best solution for the customer.

Your positive attitude in approaching a challenging situation will make you an ideal member of the Traveler Support team.

Who We Are Looking For

• You are fluent in both written and spoken Spanish and English. The majority of this role will be performed in English but Spanish will be called upon from time to time to be able to accommodate our Spanish speaking travelers
• You recognize great customer service and you strive to provide it each day
• You are solutions-oriented and are known for positivity
• You enjoy structure and possess the ability to think on your feet
• You're a self-starter
• You enjoy puzzles and get great satisfaction from completing them
• An influencer - a natural networker who loves talking to people
• You are comfortable owning issues, projects and tasks from start to finish
• Above and beyond is the only way you do things
• You want to be part of a team that motivates and inspires you

Why you’ll love working here :

• Eligibility for our Workplace Flexibility Program : our pilot hybrid work model with up to two days working from home per week
• Robust professional growth opportunities including monthly trainings, workshops, and inspiring talks with global leaders and experts
• Four weeks paid vacation your first year, ten paid holidays, and two floating holidays
• 25% company match on your 401(k)
• Excellent medical, dental, and vision coverage, along with life and disability insurance
• Paid international business travel
• Wellness benefits and a yearly fitness reimbursement
• EF program discounts include travel, language schools, childcare, and more
• Dependent care, healthcare, and commuter flexible spending accounts (FSAs)
• Discounts at local venues and businesses
• Compensation : First-year on-target earnings of $50,000 ($45,000 salary and $3-5000 bonus); overtime-eligible
16 days ago