Assistant Manager

As a Manager on Duty for LIVunLtd you are expected to handle a variety of tasks simultaneously, while also delivering a high level of customer service.

You will work side-by-side with the Experience Manager to ensure the smooth and efficient operational procedures on-site, enabling LIVunLtd to provide the highest level of customer service.

As a Manager on duty, you are responsible for greeting residents / guests as they check in at the front desk, providing tours of the amenity space, and answering inquiries and requests.

You must have a positive attitude and be dedicated to making each and every resident's experience as enjoyable as possible.

This is a pipeline job posting for one of several opportunities to join the LIVunLtd as a Manger on Duty. Both Part-Time and Full-Time opportunities are available.

ESSENTIAL RESPONSIBILITIES

• Assist in overseeing the day-to-day facility operations.
• Supervise and execute the daily upkeep of amenity facilities; including, but not limited to, the cleaning and maintenance of equipment and amenity spaces.
• Ensure compliance with safety / emergency / incident / accident protocols.
• Ensure the maintenance of social distancing practices and limit the face to face contact between residents within the amenity space(s)
• Maintain effective communication with Experience Manager, residents, supervisors, building management and ownership in order to keep them apprised of club operational needs, happenings, and occurrences.
• Assist in managing daily aspects of the staff members to ensure tasks are completed and goals and client needs are met.
• Report challenges and arising issues to property management, such as HVAC, lighting, plumbing, painting, hazards, etc.
• Warmly greet and verify residents and guests upon entry into the amenity space.
• Promptly answer phone calls, requests, and questions, and respond to resident inquiries in a timely manner, with accurate and thorough information.
• Maintain confidentiality of residents’ information.
• Provide business services such as making photocopies, sending faxes, electronic scanning, etc.
• Promote and coordinate LIVunLtd’s personal training sessions, private instruction, and massage services for residents.
• Ensure LIV-approved promotional materials provided by the LIV Corporate Creative team are properly displayed.

SKILLS AND QUALIFICATIONS

• Must have the ability to communicate clearly and effectively ability in multiple languages is an additional asset.
• Lifeguard Certification is preferred
• Must be willing to get CPR / First Aid / AED Certified
• Must have basic knowledge of surrounding neighborhood and a razor sharp sense of hospitality.
• Must have excellent customer service skills and a positive, friendly attitude.
• Maintains the ability to multitask, be a team player, be trustworthy and a fast learner.
• Flexibility to work days, nights and / or weekends.
• Must be proficient with G Suite, Word, and Excel.

BENEFITS

As a Member of the LIVunLtd Team you can expect :

• Growth opportunities
• A fun, friendly, professional working environment
• Competitive compensation within industry standards

COMPENSATION

The Manager on Duty position with LIVunLtd pays $17.00-$30.00 per hour, dependent on experience and work location.