Senior Product Associate - Utility Product Team

Job Description

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Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world’s most innovative financial organizations.

As a Senior Product Associate in Utility Product Team, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings.

Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success.

Job Responsibilities

• Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery.
• Considers and plans for upstream and downstream implications of new product features on the overall product experience.
• Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers.
• Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality campaigns across the product development life cycle.
• Writes the requirements, epics, and user stories to support product development.
• Partners with product owners and developers to deliver user stories, to define acceptance criteria, perform detailed requirements gather and field-level data analysis.
• Support audit related activities both internal and external by providing data analysis and responding to inquiries.
• Identify areas for automated regression testing. Assess system performance (both business logic and user experience) to review that functionality is as intended.
• Review planned releases to recommend acceptable integration with existing components.
• Create and maintain technical content for support and end user consumption. Document and support release activity following the change release process.
• Collaborate on production / business defects with deep dive analysis, synthesizing large amounts of data from various data sources into actionable insights, proposing solutions.

Required Qualifications, Capabilities, And Skills

• 3+ years of experience or equivalent expertise in product management or a relevant domain area
• Proficient knowledge of the product development life cycle
• Experience in product life cycle activities including discovery and requirements definition.
• Developing knowledge of data analytics and data literacy
• Advanced knowledge of business processes and data analysis, as well as the ability to construct complex data queries and collaborate with colleagues.
• Technical experience with developing REST Service specifications using Swagger, creating Avro schemas for Kafka messages, understanding SQL and no-SQL schema design principles.
• Expert knowledge in all business processes across an entire line of business, as well expertise in other lines of business and technology disciplines .

Ability to liaison between lines of business and development teams, translating strategic plans of the future into technology solutions, and vice versa.

• Understanding of business needs, including how data is used and managed, and functional design.
• Experience working with high-performing teams in complex program execution, Experience with documenting issues and creating stories in Jira.
• Good understanding of Waterfall and Agile methods; stakeholder management; budget management, risk management and operations
• Ability to create and maintain relationships with a wide range of stakeholders throughout the firm. Ability to create and communicate flow diagrams.

Ability to work in a fast-paced environment with frequently changing priorities.

Preferred Qualifications, Capabilities, And Skills

• BS / BA degree or equivalent experience
• Experience with SQL query writing and understanding Relational Database concepts.

ABOUT US

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products.

Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location.

For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions.

We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more.

Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success.

We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.

We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.

Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer / Disability / Veterans

About The Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing.

We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions all while ranking first in customer satisfaction.

The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money.

Teams enable innovation while adhering to the firm’s data sharing principles of security, customer control and convenience, and privacy.

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