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H&M Store Manager - Short Pump Town Center

H&M Store Manager - Short Pump Town Center

H&M GroupRichmond, VA, US
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Store Manager

As a Store Manager, you'll be responsible for the total holistic omni customer experience in your store, ensuring high visual and commercial curation & standards according to the store format location and global & regional strategies. You have the responsibility of leading the full store team to excel. You create an inclusive culture that promotes collaboration and entrepreneurial spirit and are responsible & aware of the store's strengths, opportunities, and competitors. You'll also be the person who analyzes and follows up on sales, creating plans to optimize results.

Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities :

  • Responsible for the total OMNI customer experience in your store, ensuring visual and commercial curation according to your store format environment, global guidelines and regional strategies
  • Represent yourself and the H&M brand positively during all customer interactions
  • Establish, analyze, and follow up on sales & budget goals, and create plans to optimize results
  • Ensure personal customer service is provided in all areas of the store, ensuring your team initiates customer interactions, guiding customers through fashion stories and works towards actively selling our products
  • Following up that your teams are actively promoting our Customer Loyalty App (Hello Member) & in-store sustainability initiatives
  • Schedule to budgeted hours plan in line with sales budget and commercial activities
  • Ensure correct routines in fitting room and checkout, including transaction, returns and exchanges
  • Be aware of your store strengths and opportunities, identifying commercial opportunities and acting on them. Maintain competitor awareness & knowledge
  • Manage store maintenance in a cost-efficient way
  • Ensure all admin routines for both people and operations are handled in a correct way

Keep up to date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers, etc

  • Ensure your team provides product and fashion knowledge as well as other relevant information during customer interactions
  • Ensure good understanding of the local area of your store, customers, competition, and fashion trends

    • Responsible for talent and performance management in your store recruiting, onboarding, upskilling, and developing your team

  • Complete performance evaluations and succession planning to support business needs & team
  • Retain and share your knowledge and skills with your team
  • Strong collaboration with Area team and store leadership team including VMs
  • Ensure excellent communication & professionalism
  • Responsible for the teams planning & scheduling
  • Regular communication to store colleagues to inform, motivate and inspire daily / weekly meetings, etc
  • Ensure all procedures, routines, security, and legal requirements in all areas of the store are followed
  • Participate in relevant available Onboarding & introduction processes, trainings and courses relevant for your role & future development

    • Ensure a clean and tidy sales floor and back of house.

  • Ensure high fashion quality, visual and commercial product presentation, with great garment care.
  • Ensure good stock levels and provide input on allocation to relevant area or sales market colleagues
  • Responsible for & supports with the daily opening & closing of store routines and processes
  • Ensure the full garment cycle from delivery to garment presentation and fitting room routines are according to our standards, processes, utilizing all tools and technology provided
  • Upkeep & following best practices for any in-store OMNI Services & in-store tech services / tools etc (Instore Care App, Click & Collect, Smart Store etc)
  • Secure a strong balance and the maintenance of price signs in-store and throughout the sales floor / store following guidelines according to global & local strategies & sales market / regional requirements to ensure a strong and consistent price perception throughout the store
  • Update & maintenance of BOH areas for all colleagues (key information, health & safety, tidiness etc)
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