Spanish Bilingual Disposition Coordinator (Remote - Florida)

Description

About the Role

Location : Remote - Florida residents

Why Apply

Are you fluent in Spanish and English? Do you have a great eye for detail and a talent for figuring things out? Bring your customer service mindset and a willingness to learn.

We'll train you on everything you need to know. No auto experience needed!

• Work from home
• Work-life balance (regular schedule, no weekends!)
• Excellent benefits (medical, dental, vision and life insurance; 401(k) with match; paid time off; and more)
• Supportive leaders
• Advancement opportunities

What You'll Do

As a remote, Bilingual Spanish Disposition Coordinator (DC) at Morley, you’ll help people across the country return vehicles to the auto manufacturer.

You'll be a friendly contact who makes sure every case contains proper documentation. Because of the work you do, you'll help people through what can be a trying time, making it go as quickly and easily as possible.

• In written and spoken Spanish and English, communicate with clients, customers, lien holders, dealerships, and appropriate state agencies and suppliers to complete vehicle repurchases
• Handle inbound and outbound communications (phone, email, mail)
• Secure required documentation by contacting appropriate parties to expedite the return of repurchase documents
• Expedite and track case handling through documentation systems
• Meet required metrics
• Handle multiple cases simultaneously within guidelines
• Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude

What Can I Expect?

• It’s doable and you learn as you go : If you’re new to automotive customer service, no worries! Here’s what one associate does to understand vehicle issues she encounters in her work as a DC :
• We make sure you have the tools you need to be able to do your job right and be connected with your team.
• Our reacquired vehicle management team is one of the strongest in the business at handling vehicle buybacks. We have the processes and relationships in place to make sure that our team can do this smoothly.

Questions Before You Apply?

Live chat with a Morley Talent Acquisition (TA) Specialist ( chat hours : M-F 8 - 5 Eastern time (closed on some holidays) TA will respond to after-hours questions the next business day).

Skills for Success

Required Skills

• Excellent multitasking, analytical and problem-solving skills
• Microsoft Office skills

Eligibility Requirements

• Fluent in Spanish and English (spoken and written)
• High school diploma or equivalent
• One or more years of customer service experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers)
• Able to work shifts within the center's hours of operation : Monday to Friday (no weekends!)Primary shift : 8 - 5 Eastern timeRotational shift 2-4 times per month : 11 - 8 Eastern time

Remote Work Requirements

• Florida resident
• High-speed internet access at home that you are able to connect to via Ethernet or landline
• Secluded and distraction-free work environment

The Remote Experience

Wondering what it's like to work for Morley from home? to get a glimpse of a remote associate's typical day and how their home office setup helps them stay focused.

direct link to video :

Why Join Our Morley Family

The value of your employment is more than your paycheck. It’s the combination of competitive pay, health benefits and other benefits Morley provides your total compensation package.

Health & Wellness Benefits

• Medical and prescription coverage, including free annual physicals
• Dental and vision insurance
• Paid time off
• Associate wellness program (earn a reward for getting your annual wellness checkup)
• Programs to quit tobacco use and manage chronic conditions (, diabetes, asthma)

Financial Benefits

• 401(k) with match
• Flexible spending account
• Life insurance
• Short- and long-term disability insurance

Benefits to Make Your Life Easier

• Teladoc : Free online access to doctors 24 / 7
• 24 / 7 nurse help desk
• Patient advocacy : Free 24 / 7 help with benefit questions and claims issues
• Family, financial and estate guidance (will) services
12 days ago