Marketing & Sales - Customer Success Manager IV

Summary :

The Developer Success Manager is responsible for coordination and execution of a program aimed to provide support to Developers on the client’s Horizon platform.

Everyone is an owner on the team, so running a program or project also includes tracking and monitoring of project progress with regards to deadlines and needs, assisting in scheduling and logistical coordination, communicating frequently with team members and management, writing summaries and sending status updates.

This is an exciting opportunity to support 3rd parties (big name partners) by providing education and support regarding critical non-technical issues.

The project ultimately supports the success of the developers in the ecosystem, ensuring they have the necessary information they need to ensure safe and positive experiences for users.

Job Responsibilities :

Support various projects and programs aimed at improving operations and understanding of compliance requirements for third parties

Support the Program Manager with problem solving, providing guidance, access to necessary tooling

Work closely with 3P Vendors to provide support, meet quality assurance, provide training and ultimately execute the program

Understand gaps and support in determining solutions, guiding decision making conversations and then leading implementation of best solutions

Admin : coordinate deadlines on all deliverables, assists in coordinating schedules, take notes in meeting and updating roadmaps accordingly, keeping clear record of dependencies, deadlines and monitoring progress against those deadlines

Monitor, assess, and communicate regulatory changes, emerging compliance risks and trends and new self-serve features to key partners and stakeholders.

Assist business, operations, and other key stakeholders in responding to escalations from leads by conducting, compiling and presenting research as required.

Assist with measuring and reporting progress of program, identifying areas of improvement and driving projects focused gaining operational efficiencies

Travel within the US is required and potentially international.

Skills :

Works well independently and is a strong team player

Previous program management, customer service experience, account management, compliance and / or operations experience

Excellent verbal and written communication skills, experience writing up short and concise posts, longer docs and making presentations, as well as verbally explaining complex requirements

Comfortable leading meetings with key strategic partners and troubleshooting any issues

Ability to present updates in large team meetings

Computer knowledge and various programs such as google suite, excel, project management tools like Asana

Any previous experience working with developers, clients, third parties, integrity, compliance would be helpful in this role

Education / Experience :

Bachelor's degree in a technical, liberal arts or business-related field

Experience in tech (preferred)

Compensation :

The pay rate range above is the base hourly pay range that Aditi Consulting reasonably expects to pay someone for this position (compensation may vary outside of this range depending on several factors, including but not limited to, a candidate’s qualifications, skills, competencies, experience, location and end client requirements).

Benefits and Ancillaries :

Medical, dental, vision, PTO benefits and ancillaries may be available for eligible Aditi Consulting employees and vary based on the plan options selected by the employee.

Aditi Consulting LLC uses AI technology to engage candidates during the sourcing process. AI technology is used to gather data only and does not replace human-based decision making in employment decisions.

AditiConsulting