Senior Manager of Business Continuity and Crisis Management

Director of Crisis Response, Planning and Recovery

The experience expected from applicants, as well as additional skills and qualifications needed for this job are listed below.

Who We Are :

As a leading global investment management firm, AB fosters diverse perspectives and embraces innovation to help our clients navigate the uncertainty of capital markets.

Through high-quality research and diversified investment services, we serve institutions, individuals, and private wealth clients in major markets worldwide.

Who You'll Work With :

We are seeking a Nashville based Director of Crisis Response, Planning and Recovery to join our Infrastructure Risk Management team in Global Technology & Operations reporting directly to the Chief Security Officer.

What You'll Do :

• Lead a holistic responses and crisis management service for the firm.
• Develop and maintain a comprehensive crisis management plan that outlines the firm's response to various types of crises, including cyber-attacks, natural disasters, and other disruptions to operations.
• Conduct regular crisis management exercises to test the effectiveness of the firm's crisis management plan and identify areas for improvement.
• Develop and maintain relationships with key stakeholders, including regulators, law enforcement, and other financial institutions, to ensure effective communication and coordination during a crisis.
• Strive to embed resilience in day-to-day functions to ensure systems and operations can adapt to identified disruptions.
• Partner with business units in support of operational resilience strategies to ensure the firm's critical business functions can continue in the event of a disruption.
• Monitor and assess emerging risks and threats to the firm's operations, and work with the appropriate control and business functions to mitigate those risks.
• Monitor regulatory requirements that impact crisis management and business recovery, continuity and support in meeting the requirements.
• Provide regular reports to senior management on the firm's crisis management and recovery activities.
• Ensure that direct and dotted-line crisis management team members are trained and prepared to respond to a crisis.
• Work closely with the strategic business units on understanding business changes and their potential impacts on crisis management.
• Participate in exercises / tests and validate reporting.
• Analyze and evaluate the potential impacts of different scenarios and events on the business operations, assets, and reputation.
• Assist in updating AB policies, procedures and frameworks that align with industry standards and best practices.
• Conduct regular training and awareness sessions for the staff and management on business recovery and crisis management concepts.
• Assist in the development of all program reporting.
• Coordinate mass notification testing with internal teams globally.
• Participate in industry-wide exercises and tests.
• Participate in the definition and implementation strategy for the organization’s emergency notification system, and other related tools / services.
• Participate in the organization’s incident and crisis management programs and guide the organization in response to incidents and crises.
• Identify and make recommendations to crisis processes and procedures adapting to meet the needs of the business.
• Gain a deep understanding of the firm’s recovery plans, capabilities, and requirements.
• Design and facilitate tests and exercises on business recovery plans and crisis management execution.
• Facilitate and support the execution of the plans at the time of a crisis event.
• Maintain program metrics, KPIs and overall tracking of program plans and test schedules.
• Plan and host tabletop exercises.
• Manage scenario testing and recovery testing tracking.
• Facilitate formal incident postmortems.
• Partner with the Director of Business Continuity Management and assume the role of incident commander at time of disaster.

The role will also serve as the backup to the Director of Business Continuity Management.

What We Are Looking For :

• Strong organizational and interpersonal skills.
• Exceptional ability to remain confident and calm under stress.
• Excellent team skills, both as a leader and as a team player.
• Ability to coordinate activities and build strong relationships within the team and the broader staff, and external vendors.
• Excellent communication skills, especially related to facilitation, documentation, and reporting.
• Advanced knowledge and experience of Business Continuity Management methodology, and current practices and impacts of applicable domestic and international regulations.
• Prior experience in Business Recovery, Crisis Management and / or Risk Management, Business Continuity, Disaster Recovery, in a regulated industry is a plus.
• Bachelor's degree in business administration, information systems, risk management, or a related field or an equivalent combination of education and experience.

Desired Skills :

• Managing global programs.
• Risk assessment and project management skills.
• Communication and interpersonal skills.
• Analytical and problem-solving skills.
• Working technical knowledge of IT systems and infrastructure.
• Crisis management and emergency response skills.
• Training skills to help ensure staff are prepared for emergencies and disasters.

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