Customer Service Gourmet Food Specialist

Company Overview :

Led by dynamic owner Joe Gurrera (and his commitment to superior quality) Citarella has grown from a respected NYC fish market into a full-scale, Ultimate Gourmet Market with locations across New York City, the Hamptons, and Greenwich, Connecticut.

A family-run business, we’re driven by a passion for great food. We delight customers with the finest selection of fresh seafood, prime, dry-aged beef, chef-prepared specialties and handcrafted pastries, international cheeses, imported groceries, and more.

Join our team of seasoned professionals and become a part of the fabric of the New York food scene.

Responsibilities :

Are you hospitality driven? Do you have a passion for quality, fresh foods and the finest specialty products? Customer Sales Representatives are Citarella's front-line team responsible for receiving, managing, and directing all incoming telephone calls while providing the highest quality guest experience to each and every caller.

Ideal candidates will have a passion for food and a desire to learn about the quality of our products and ingredients with sophistication.

• Manage and provide superior customer service on every call : take orders, tactfully listen to and resolve customer complaints, inquiries, price and product availability and maximizing sales / profits.
• Provide support and clear communication with Store Team Members, Managers, etc. pertaining to customer orders and inquiries via email / phone.
• Properly document all communication between caller and representative.
• Serve as a resource of product knowledge to customers and answer / direct calls as needed
• Perform additional duties as required

Minimum Qualifications :

• 2-5 years prior experience in a gourmet food customer service environment
• Prior food-related work experience (restaurants / markets) a plus
• Must have outstanding telephone demeanor and communication skills
• Must be able to manage high call volume orders under high pressure in a fast-paced environment, as well as upselling products.
• Excellent interpersonal skills and ability to interact with customers, associates and management in a professional and efficient manner
• Ability to manage any complaints in a kind manner
• Proficient in data entry and have strong computer skills
• Excellent organizational skills and ability to multi-task
• Ability to quickly learn our products and processes
• Must be able to work in both independently and in a team environment
• Flexible schedule including weekends and holidays

At Citarella, we value a diverse, inclusive workforce and we provide equal employment opportunity for all applicants and employees.

All qualified applicants for employment will be considered without regard to an individual’s race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws.

Citarella will reasonably accommodate qualified individuals with disabilities to the extent required by applicable law.

EOE / M / F / V / D