Job Description
Lead a team of delivery drivers and csr’s to ensure orders are expedited quickly and correctly
Maintain staffing levels that mirror the needs of business at any point of the day
When closing, responsible for end of the night bank deposits
When closing, responsible for doing a nightly product inventory count
When opening, ensure the store is set up properly and ready to receive orders upon time of open
Foster and project a sense of urgency with each and every order
Comfortable with dispute resolution and ensuring every unhappy customer is a returning customer
Collect money and signed credit card receipts from delivery drivers at the end of their shift
Ensure vehicles used for delivery pass inspection, both mechanically and visually
Assist with routing delivery drivers to maximize service to customers while maintaining Dominos standards of orders delivered on time.
Uphold Dominos standards of grooming, uniform, and appearance
Promote pizza products, specials, and promotions
Receive cross-training for preparing products and ingredients, closing and opening procedures, operate pizza oven, and properly box products for delivery or carryout
Provide quality customer service to internal and external customers both over the phone and in person
Ability to speak and write clearly and comprehension of using a computer based order entry system
Contribute to and promote an atmosphere of teamwork, energy, and fun
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