TikTok Shop - Product Operation Manager, Apps and API

Responsibilities

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy.

TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.

Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.

To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.

Join us.

About

The e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated.

With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users.

We aim to bring discovery, inspiration, and joy back to shopping by making TikTok the commerce channel of choice for merchants, creators, and affiliates.

With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users.

We are looking for passionate and talented people to join our product and operations team, to build an e-commerce ecosystem that is innovative, secure and intuitive for our users and brands.

About the team

This product manager will be responsible for products and features for the Data Product team, working with cross-functional partners across the e-commerce organization (business, policy, product, marketing, etc.

developing end-to-end product strategy and design, and executing on the product roadmap to deliver new innovations for both internal and external stakeholders.

Responsibilities

• Conduct extensive quantitative and qualitative market studies to gather deep insights into Sellers, Independent Software Vendors (ISV) Partners and other roles in social content-based Commerce.
• Responsible for managing input and feedback from sellers.
• Partner with the product management team to devise product strategy to ensure long term vision and success for the product.
• Based on market studies and user feedback, work together with Product Mangers to define product requirements, including business and product objectives, business & market requirements, operational support requirements, etc.
• Combine ROI analysis, dependency analysis and other techniques to prioritize the product requirements.
• Participate in the product development lifecycle, review various artifacts to ensure quality.
• Plan, orchestrate and execute go-to-market activities including : product documentation and various other contents, target audience activation plan by segment, and operational support tools.
• Participate in user acceptance testing to ensure product quality and optimal user experience prior to product launch.
• Monitor key performance indicators and other product metrics, conducts gap analysis, devises and implements improvement plans.

Qualifications

Minimum Qualifications

• Bachelor's degree required in relevant field.
• A minimum of 5 years' working experience in the internet industry. E-commerce and API relevant experience is preferred.
• Great communicator & team-worker. Comfortable navigating complex organizational structures & aligning objectives with cross-functional teams.
• Analytical, data sensitive & goal-driven. Comfortable with setting ambitious targets, analyzing the status quo, planning a course of action, executing rapid trial & error iterations and constantly improving.

Preferred Qualifications

• Computer science or relevant major preferred.
• Love content and enjoy shopping.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives.

Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy.

To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach.

We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws.

If you need assistance or a reasonable accommodation, please reach out to us at

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