Sr. Advisory & Managed New Accounts Associate (Cancels Team) | Memphis, TN

Sr. Advisory & Managed New Accounts Associate (Cancels Team) Memphis, TN-2401891

Description

Hybrid Work Environment : 40% in-office and up to 60% work-from-home, if desired. Must live within commutable distance from our home office.

Schedule Hours : 8AM-5PM CST

Training Hours : 7 : 30AM-4PM CST (for about 4-6 weeks)

Job Summary

Under limited supervision, uses advanced knowledge and skills to provide support and assistance to complete assigned job responsibilities and projects that are moderately complex in nature.

Projects and duties will vary widely based on department needs and priorities. Provides subject matter expertise and front line service support to our branch personnel through the processing of complex documents, answering questions through phone and emails.

Collaborates with the management team to coordinate department workflows and identify opportunities for operational efficiency.

Partners with Asset Management Services (a division of Raymond James & Associates), to support the maintenance of advisory and managed accounts.

Every associate works both independently and within a team environment to achieve world class customer service.

Essential Duties and Responsibilities

• Performs a variety of operational procedures within the department, which may include : account cancellations, account deposits and distributions, and other assigned tasks.
• Answers calls and assists with questions regarding advisory and managed based accounts.
• Assists other team members as needed.
• Reviews and signs-off on higher dollar amount transactions.
• Processes complex Advanced Security request
• Acts as a subject matter expert (SME) for cash, basic and advanced security requests
• Reviews complex issues from branches and advisors received from team email box.
• Involved with special projects such as process reviews and potential enhancements
• Works with team lead & supervisor on process improvements and implementing them on the team

Qualifications

Raymond James Guiding Behaviors

At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view.

We expect our associates at all levels to :

• Grow professionally and inspire others to do the same
• Work with and through others to achieve desired outcomes
• Make prompt, pragmatic choices and act with the client in mind
• Take ownership and hold themselves and others accountable for delivering results that matter
• Contribute to the continuous evolution of the firm

At Raymond James as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates.

When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.

Operations