MANAGER OF OPERATIONS-MULTISPECIALTY PRACTICE

JOB SUMMARY

The Manager of Operations, Multispecialty Practice is responsible for managing and overseeing aspects of operations including management of clinical, administrative, and interdisciplinary staff, patient access and flow, resource allocation and the quality service delivery for assigned area.

This position will assist in the implementation of initiatives, regulatory standards, and quality improvement efforts, as directed by Operational Leadership.

The Manager will have 24-hr accountability and will facilitate the growth and maintenance of the clinical programs in direct collaboration with Division Leaders.

This position is exempt from Career Service under the CCH Personnel Rules

General Administrative Responsibilities

Collective Bargaining

• Review applicable Collective Bargaining Agreements and consult with Labor Relations to generate management proposals
• Participate in collective bargaining negotiations, caucus discussions and working meetings

Discipline

• Document, recommend and effectuate discipline at all levels
• Work closely with labor relations and / or labor counsel to effectuate and enforce applicable Collective Bargaining Agreements
• Initiate, authorize and complete disciplinary action pursuant to CCH system rules, policies, procedures and provision of applicable collective bargaining agreements

Supervision

• Direct and effectuate CCH management policies and practices
• Access and proficiently navigate CCH records system to obtain and review information necessary to execute provisions of applicable collective bargaining agreements

Management

• Contribute to the management of CCH staff and CCH’ systemic development and success
• Discuss and develop CCH system policy and procedure

General Administrative Responsibilities continued

Consistently use independent judgment to identify operational staffing issues and needs and perform the following functions as necessary;

hire, transfer, suspend, layoff, recall, promote, discharge, assign, direct or discipline employees pursuant to applicable Collective Bargaining Agreements

Work with Labor Relations to discern past practice when necessary.

Typical Duties

• Manages, coordinates, and oversee the provision of care.
• Oversees quality improvement and regulatory requirements.
• Manages the implementation of ACHN system-wide strategic initiatives, regulatory requirements, and policies.
• Identifies issues impacting quality and cost-effective care and communicates information through appropriate channels.
• Maintains standards of care as mandated by regulatory agencies.
• Participates in policy and procedure development and review for clinical activities.
• Orients new staff and ensures annual competencies for both mandatory and site specific are maintained.
• Oversees staff performance evaluations, vacation requests and time and attendance issues and discipline.
• Develops and mentors’ staff and serve as advocate.
• Fosters a climate that encourages positive staff morale, motivation, and commitment.
• Monitors and maintain equipment and par levels of supplies to ensure successful expansion of services or start-up of new services or procedures.
• Troubleshoots equipment malfunctions; calls for repairs; and evaluates new equipment.
• Identifies issues impacting quality and cost-effective care and communicates information through appropriate channels.
• Ensures, monitors, and tracks that key performance targets are met, including but not limited wait times, patient engagement, employee satisfaction and turnover.
• Develops protocols and procedures to improve staff productivity
• Provides educational opportunities for nursing staff to maintain safe practice and growth opportunities
• Assumes responsibility for maintaining competence in own professional practice and maintenance of required credentials
• Reviews and supports budget and capital needs
• Performs other duties as assigned

MINIMUM QUALIFICATIONS

• Bachelor's degree from an accredited college or university is required (Must provide official transcripts at time of interview)
• Two (2) years of experience supervising and / or managing staff with at least one (1) year of experience in an ambulatory setting.
• One (1) year of experience managing budgets.
• Proficiency using Microsoft Office (Word, Excel, Outlook)
• Must be able to travel to Cook County Health and ACHN work sites.
• Ability to work flexible schedules, including evenings and weekends.

Preferred Qualifications

• MSN or MBA from an accredited college or university
• Experience in multispecialty in an ambulatory setting
• Intermediate proficiency using Microsoft Office (Word, Excel, Outlook)

KNOWLEDGE, SKILLS, ABILITIES AND OTHER CHARACTERISTICS

• Excellent knowledge and understanding for clinical care principles, techniques, functions, practices, and procedures.
• Knowledge and experience using Microsoft Office products including Word, Excel, PowerPoint and Outlook, and presentation software.
• Excellent listening, verbal, and written communication skills necessary to communicate with all levels of staff and a patient population composed of diverse cultures and age groups.
• Strong analytical and organizational, problem-solving, critical thinking, and conflict management / resolution skills to identify opportunities, obtain best practice information pertinent to the improvement.
• Ability to efficiently multi-task, seamlessly shift priorities and manage multiple projects in tandem. Ability to be and remain calm and flexible in busy or stressful situations.
• Ability to adhere to system, hospital, and department policies and standards.
• Customer-focused, compassionate, and empathetic with our patient population and their family members

Physical and Environmental Demands

This position is functioning within a healthcare environment. The incumbent is responsible for adherence to all hospital and department specific safety requirements.

This includes but is not limited to the following policies and procedures : complying with Personal Protective Equipment requirements, hand washing and sanitizing practices, complying with department specific engineering and work practice controls and any other work area safety precautions as specified by hospital wide policy and departmental procedures.

VETERAN PREFERENCE PLEASE READ When applying for employment with the Cook County Health & Hospitals System, preference is given to honorably discharged Veterans who have served in the Armed Forces of the United States for not less than 6 months of continuous service.

To take advantage of this preference a Veteran must :

• Meet the minimum qualifications for the position.
• Identify self as a Veteran on the employment application by answering yes to the question by answering yes to the question, Are you a Military Veteran?
• Attach a copy of their DD 214, DD 215 or NGB 22 (Notice of Separation at time of application filing. Please note : If you have multiple DD214s, 215s, or NGB 22S, Please submit the one with the latest date.

Coast Guard must submit a certified copy of the military separation from either the Department of Transportation (Before 9 / 11) or the Department of Homeland Security (After 9 / 11).

Discharge papers must list an Honorable Discharge Status. Discharge papers not listing an Honorable Discharge Status are not acceptable.

OR A copy of a valid State ID Card or Driver’s License which identifies the holder of the ID as a Veteran, may also be attached to the application at time of filing.

If items are not attached, you will not be eligible for Veteran Preference

VETERANS MUST PROVIDE ORIGINAL APPLICABLE DISCHARGE PAPERS OR APPLICABLE STATE ID CARD OR DRIVER’S LICENSE AT TIME OF INTERVIEW

MUST MEET REQUIRED QUALIFICATIONS AT TIME OF APPLICATION

Degrees awarded outside the United States with the exception of those awarded in one of the United States' territories and Canada must be credentialed by an approved U.

S. credential evaluation service belonging to the National Association of Credential Evaluation Services (NACES) or the Association of International Credential Evaluators (AICE).

Original credentialing documents must be presented at time of interview.

• Please note all offers of Employment are contingent upon the following conditions : satisfactory professional & employment references, healthcare and criminal background checks, appropriate licensure / certifications and the successful completion of a physical and pre-employment drug screen.
• CCHHS is strictlyprohibitedfromconditioning,basingorknowinglyprejudicingoraffectinganytermoraspectofCountyemploymentorhiringuponorbecauseofanypoliticalreasonorfactor.

COOK COUNTY HEALTH AND HOSPITALS SYSTEM IS AN EQUAL OPPORTUNITY EMPLOYER