People Operations Manager Mexico, Mexico City

About the role

The People Operations Manager will lead and oversee the core People processes that support the employee lifecycle, ensuring compliance, efficiency, and a high-quality employee experience. This role combines strategic HR initiatives with operational excellence, scaling with well-designed processes, systems and policies.

The successful candidate will be responsible for optimizing People Operations, managing compliance across jurisdictions, and partnering with P&C peers to foster a culture of accountability, fairness, and engagement.

You'll be responsible for

• Oversee end-to-end processes for onboarding, offboarding, transfers (local and international), vacations, leave management and other related functions.
• Ensure accurate, timely, and compliant documentation and employee records management.
• Partner with HR Business Partners and P&C COEs to develop and deliver consistent people practices.
• Implement and maintain People policies aligned with local labor laws and company values, ensuring compliance with rules and employment regulations.
• Act as a subject-matter expert on themes related to the area.
• Manage the operational delivery of payroll in partnership with Finance and external providers (outsourcing model).
• Drive optimization of People-related processes, champion automation and process improvement initiatives within People Operations.
• Act as the first point of escalation for complex operational or employee relations issues.

We are looking for a person who has

Diversity and Inclusion at Nu

We want to build products and experiences for everyone who wants to take back control over their finances, that’s why we build strong and diverse teams that rise up to the challenge. We are a team of the most creative people in technology, and we hire under equal opportunity, irrespective of gender, ethnicity, religion, sexual orientation or background. We are proud to say that 30% of our team recognize themselves as part of the LGBTQ+ community, and 40% of our team identify as women, in all positions and seniority levels. We are a very process-light organization that values human interactions, and that is a very important part of our culture. At Nu, everyone has the opportunity to speak up and participate, grow and share ideas.

Our Nu Way of Working

Our work model is hybrid and has cycles that can be from two to three months according to the business of expertise. For every eight or twelve weeks of remote work, one will be at the office.

#J-18808-Ljbffr