Housekeeper / Room Attendant - InterContinental Hotel Kansas City

Join Our Intercontinental Hotel Kansas City On The Plaza Team!

What You Will Be Doing

Receive room assignments, priority room requests, keys, and supplies from housekeeping management. Review room assignments, retrieve and stock caddie / cart to ensure all supplies, linen and amenities are available to thoroughly clean guest rooms. Review list for any special requests. Turn in keys, properly store and secure caddie / cart and unused supplies at end of shift.

Clean and stock guest rooms with appropriate supplies in accordance with policies, procedures, and brand standards. Change linens and towels, make beds, scrub bathroom, vacuum, mop, dust, wash windows, mirrors, and walls, remove trash, place amenities, etc. Perform quality check on the television, telephone, heating / air conditioning, and lights.

Appropriate and proper use of cleaning equipment and supplies.

Respond to and resolve housekeeping requests and complaints from guests.

Promptly reports to housekeeping management of all emergencies, injuries, missing articles, damage, mechanical problems, and safety hazards.

Promptly turn into housekeeping management of all articles left in guest rooms after checkout for entry into Lost and Found.

Perform duties of Lobby Attendant, Turndown Attendant or Laundry Attendant as assigned.

On time and at work when scheduled and in proper uniform.

Attend department meetings as scheduled.

Consistent professional and positive attitude and actions when communicating with guests and associates.

Report any incidents of guest dissatisfaction or unusual matters of significance to manager / supervisor so that corrective action may be taken.

Comply with policies and procedures. Practice safe work habits and comply with sanitary, safety, security, and emergency procedures. Write shift reports including reports on any incidents of theft, accidents or injuries when assigned. Check with manager / supervisor before leaving work area for any reason.

Perform special projects and other responsibilities as assigned. Participate in task forces and committees as requested.

Any other tasks / duties as requested by management.

Education and Experience :

High school education or related experience. Familiarity with hospitality industry practices preferred.

Skills and Abilities :

Ability to understand and provide friendly guest service. Ability to understand and comply with proper cleaning techniques, procedures and brand standards. Ability to operate a vacuum, mop and properly use cleaning equipment and supplies. Ability to timely complete assigned tasks, identify and investigate issues and resolve basic matters. Ability to follow an appropriate course of action based on policies and procedures. Ability to operate a lamp, coffee maker, phone, TV and other public space equipment. Attention to details with good organizational and efficient time management skills.

Consistent professional attitude and behavior with effective listening and communication skills. Ability to work in a fast paced environment, sometimes under pressure, while remaining flexible and efficient. Ability to satisfy the legal requirements for employment within the jurisdiction.

Working Conditions & Physical Effort :

Physical work is a primary part of many of our hotel and resort jobs. Physical requirements include extended standing and walking, climbing, bending, reaching, pulling, pushing, kneeling, and lifting to 50 lbs. Some work is performed in an interior hotel environment with equipment and machines. The work involves exposure to extreme temperatures, chemicals, dirt, fumes, smoke, unpleasant odors, and / or loud noises. The exposure to hazards or physical risks requires following basic safety precautions and use of applicable protective equipment.

Benefits :

Benefits for Full Time employees may include :

Health, Dental and Vision Insurances

Disability Insurances

Supplemental Life Insurances

Identity Theft Protection

Flexible Spending Accounts

401(k) Retirement Plan with Company Match

Paid Time Off, Vacation and Holidays

Employee Assistance Program

AMAZING HOTEL DISCOUNTS to any property in the TPG portfolio and MUCH MORE!

• Benefits vary by location

Part-Time Benefits Also Available!

EEO / VET / DISABLED

Apply NOW!