Inside Sales Representative II

Be part of something bigger.

At Codale Electric, we’re proud of the role we’ve played in projects like the new Salt Lake Airport, the Las Vegas Raiders stadium and Soleil Lofts, as well as our role in housing, commercial, and industrial projects of every size throughout the Intermountain West.

We strive to be the best wholesale distributor in the area and invite you to be part of building the future.

Main purpose of the job

The ICT / Datacomm Internal Account Manager (also known as Inside Sales Rep) is responsible for supporting the overall customer-centric strategy of the organization and is the core contact in the creation of a superior customer experience for all customers.

The IAM serves as the primary point of contact for customers, responsible for managing, expediting, and coordinating the process by which customers’ orders are entered into the ERP and ultimately delivered to the customer in a timely manner with the correct items, quantities and pricing.

The IAM reports to the branch manager, works cross-functionally with other departments, and serves as the nexus of activity for meeting our customers’ needs.

The Internal Account Manager is a member of the overall sales team, responsible for supporting the rest of the sales team in achieving the ICT / Datacomm division’s strategic imperatives.

Key Responsibilities :

• Support efforts to implement the organization’s strategic plans for growing ICT / Datacomm sales opportunities and territories.
• Foster and nurture healthy relationships with customers through consistent, professional regular contact with customers
• Receive inbound purchase orders via all channels of communication, enter orders into the ERP and track orders from entry through closure
• Ensure that orders are entered into the ERP in a timely manner
• Support the organization’s efforts to reactivate inactive customers, increase sales in other customers and acquire new customers through providing a truly superior customer experience.
• Demonstrate capacity to manage multiple, ongoing and competing demands through strong follow through, excellent time management, and commitment to customer service.
• Work in partnership with quotations and project management team to support customers’ long-term, ongoing projects
• Responsible for working with other Internal Account Managers in the branch to support acquisition of new customers
• Coordinate with other salespersons to meet the needs of all customers
• Engage in ongoing professional development to grow their personal sales skills and abilities.
• Mentor and support colleagues as they grow professionally
• Responsible for supporting collaborative relationships with Account Managers to support the customers through the entire customer life cycle (prospect, acquisition, service and sales resolution)
• Operate cross functionally with purchasing, pricing, logistics, operations, accounting and finance to support the organization’s customer centric strategy.
• Build and sustain strong relationships with associates in other functional areas to support the creation of an extraordinary customer experience.
• Maintain thorough product knowledge through ongoing education and development
• Support introduction of new products
• Support cross-selling and upselling of products to grow overall sales growth at the company

Minimum work experience requirements :

• 1-2 years’ experience in a customer-facing role
• 3-5 years’ experience in sales
• Preferred prior experience in the electrical industry

Other skills / experience desired :

• ICT / Datacomm product familiarity
• Strong relationship management skills
• Ability to grow and maintain relationship with any individual, irrespective of the background and type of personality
• Possession of good sense of humor
• Strong written and verbal communication skills
• Strong creativity and critical thinking abilities
• Ability to work with recent technological applications relating to daily tasks
• Strong detail-orientation and top-level self-organization
• Ability to perform multiple tasks simultaneously
• Willingness to put in more working hours, even at odd times
• Possess reliable problem-solving ability

Why work for Codale Electric Supply?

It feels good to drive down the road and say, I played a part in that. You can be part of a wide array of projects, no matter your role at Codale.

Successful team members at Codale demonstrate integrity, a commitment to excellence and a desire to be the best warehouse employee, delivery driver, office support staff or salesperson.

Each day presents opportunities to strive for improvement, to build customer relationships and to build your skills and accomplishments.

You can build a long-term career at Codale.

401K Plan, Competitive Medical Plans (medical, dental, and vision), Paid Vacation, Paid Sick, Paid Personal, Paid Holidays, Flexible Spending Accounts (Health and Dependent Care), Employee Assistance Program, Tuition Reimbursement, Employee Discounts, Long-term and Short-term Disability, Life Insurance and a Definitive Career Path.

About Codale Electric and Sonepar USA

Founded in 1975 by Dale P. Holt, Codale Electric Supply started with only five employees before becoming one of the most innovative and fastest-growing electrical supply distributors in the nation.

Today, we are headquartered in Salt Lake City, Utah and currently have branch locations in the western United States. Even though we have quite a presence in Utah, Nevada, and Wyoming, we've declared that we will not rest until we can help provide contractors throughout the nation with the supplies that they need.

Sonepar is an independent family-owned company with global market leadership in B-to-B distribution of electrical products, solutions and related services.

Sonepar entered the US in 1998 and continues to grow due to strategic acquisitions and organic growth. Today, Sonepar serves the market through a network of companies with over 400 locations nationwide.

For more information, visit .