We've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve, heal, lead, educate, and innovate.
We believe that every award earned, every record broken and every patient helped is because of the dedicated employees who fill our hallways.
At Ochsner, whether you work with patients every day or support those who do, you are making a difference and that matters.
Come make a difference at Ochsner Health and discover your future today!
This job performs appointment scheduling and medical assistant functions within a clinic setting. Provides individualized, direct patient care of assigned patients under the supervision of a licensed healthcare provider and assists in the implementation of the delivery of health care services.
Education
Required - High school diploma or equivalent
Preferred - Completion of a Medical Assistant training program
Work Experience
Preferred - Related experience in a clinic or medical office setting
Certifications
Required - Basic Life Support (BLS) from the American Heart Association
Preferred - Certification in Healthcare Access Manager (CHAM), Certification in Healthcare Access Associate (CHAA), Certification as a Medical Assistant (or other medical specialty-based certification)
Knowledge Skills and Abilities (KSAs)
- Must have computer skills and dexterity required for data entry and retrieval of patient information.
- Must be proficient with Windows-style applications and keyboard.
- Effective verbal and written communication skills and the ability to present information clearly and professionally to varying levels of individuals throughout the patient care process.
- Skills to effectively present information and respond to questions from patients and customers, with proficiency.
- Ability to work collaboratively with other departments.
- Ability to exercise sound judgment in handling / escalating difficult situations.
Job Duties
- Provide excellent customer service to all patients, guests, and family members
- Ensures all patient required forms are completed and other paperwork / documents are gathered and accurate.
- Efficiently inputs patient / guarantor demographic and financial information; explains insurance benefits and collects co-pays, deductibles and self-pay portions due
- Performs vital signs and other screenings, obtaining height, weight, allergy and medication history and other assessments
- Prepares patient for exam, explaining any procedures before they are performed and answering the patients’ questions.
- Schedules and reschedules patient appointments by phone or in person, including transferring patients to the appropriate departments for scheduling and updating necessary information.
- Adapts behavior to the specific patient population, including but not limited to : respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style.
- Other related duties as required.
The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills.
Other duties may be added, or this description amended at any time.
Ochsner is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
Physical and Environmental Demands
The physical essential functions of this job include (but are not limited to) the following : Frequently exerting 10 to 20 pounds of force to move objects;
occasionally exerting up to 100 pounds of force. Physical demand requirements are in excess of those for sedentary work.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Duties performed routinely require exposure to blood, body fluid and tissue.
The incumbent works in a patient care area; works in an area where patients enter; works directly with patients; and / or works with specimens that could contain diseases.
There may be an occupational risk for exposure to all communicable diseases.
Because the incumbent works within a healthcare setting, there may be occupational risk for exposure to hazardous medications or hazardous waste within the environment through receipt, transport, storage, preparation, dispensing, administration, cleaning and / or disposal of contaminated waste.
The risk level of exposure may increase depending on the essential job duties of the role.
Employee Core Benefits Package Includes : Medical coverage Dental coverage Vision coverage Life insurance & Accidental Death and Dismemberment (AD&D) Short-term and long-term disability Retirement plan Paid-time off (vacation / sick / personal days) / paid holidays Paid parental leave *Benefits are subject to change at any time
Medical Assistant - Must Speak Spanish / Kenner Clinic
Ability to effectively collaborate and partner with team members, including physicians and other clinicians, market leaders, center managers, nurses, case managers, front desk staff, center managers, and market leaders. A minimum of 1 year of work experience as a Medical Assistant, Patient Care Tech...
Medical Assistant - Must Speak Spanish / Kenner Clinic
Ability to effectively collaborate and partner with team members, including physicians and other clinicians, market leaders, center managers, nurses, case managers, front desk staff, center managers, and market leaders. A minimum of 1 year of work experience as a Medical Assistant, Patient Care Tech...
Patient Access Rep - Baptist Emergency Department -morning/evening - 8 Hour Shift Between 630am-3p-Including Weekends and Holidays
This job greets patients and guest in a courteous manner whether via telephone contact or in person; initiates scheduling an appointment or completing the check-in process/admission for patients; obtains and verifies accurate identification and demographical data for the patient’s permanent medical ...
Bilingual Medical Assistant / Westwego Clinic
Ability to effectively collaborate and partner with team members, including physicians and other clinicians, market leaders, center managers, nurses, case managers, front desk staff, center managers, and market leaders. A minimum of 1 year of work experience as a Medical Assistant, Patient Care Tech...
Medical Assistant (MA) - OB/GYN Clinic - Baptist - Days
This employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns. At Ochs...
Patient Access Associate- Dental Clinic
Whether by offering community health services or making medical innovations more accessible, LCMC Health is bringing a culture of wellness to the communities that matter to you. To ensure quality care and service, we may use information on your application to verify your previous employment and back...
Medical Assistant (THV-EE) / Metairie Clinic
Ability to effectively collaborate and partner with team members, including physicians and other clinicians, market leaders, center managers, nurses, case managers, front desk staff, center managers, and market leaders. A minimum of 1 year of work experience as a Medical Assistant, Patient Care Tech...
Patient Safey Assistant-Jefferson Highway DAYS ED - PRN
Provides constant observation of the patient (remains with the patient), notifies nursing personnel of changes in behavior or status and when leaving the room, and intervenes as needed to maintain patient safety and/or prevent patient elopement. This job works collaboratively with a licensed nurse a...
Patient Access Associate (PRN) - West Jefferson Medical Center
As a Patient Access Associate, you provide a vital healthcare administrative role initiating scheduling or check-in, obtaining and verifying demographical data for the patient's permanent medical record, while recognizing and maintaining the confidentiality. Your personality and professionalism shin...
RN Patient Navigator - Bariatric Clinic
Follow patients throughout the care continuum, including inpatient admissions and collaborate with inpatient care management resources. Communicates and coordinates the treatment plan to internal and external departments and agencies, as needed, to establish and maintain the continuity of patient ca...