Job Description
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Cybersource Production Support is responsible for supporting the CyberSource applications for enterprise-level. This team responds to all reports of application problems in production and staging environments, and works as quickly as possible to mitigate impacts, provide RCAs and recommendations, and to generate reports and analytics on issue impacts.
We are looking for someone with significant analytical capabilities as we need the person in this position to be comfortable in troubleshooting production issues.
This role requires significant on-call 24x7 support and responsibilities.
In addition, the Senior Software Engineer will build and enhance key applications that form the core of the CyberSource transaction platform.
This highly visible and mission-critical position will require in-depth knowledge of how the various applications that constitute the platform function, leveraging Java and open source technologies, and include server-side and UI-based applications.
The responsibilities include gathering and clarifying requirements, facilitating communication with other groups within the company with the objective of constantly improving the CyberSource suite of applications.
As a key member of the engineering team, you will need to communicate technical ideas clearly with both technical and non-technical audiences.
This position also requires strong analytical skills.
Essential Functions :
- Gather and analyze requirements from Product Managers / Owners
- Acquire deep knowledge on multiple applications in order to independently support them.
- Work closely with Operations & Infrastructure groups to understand challenges in production environments.
- Build tools to improve application reliability and quality, and programmer productivity.
- Partner with various teams to diagnose, troubleshoot and fix issues that cause impact to customers.
- Design and enhance highly scalable and fault-tolerant systems to meet increasing levels of reliability, availability, scalability.
- Provide architectural recommendations in the area of application serviceability to allow elimination or early detection of potential issues.
- Lead in issue postmortems and provide quality metrics that set direction for quality initiatives by identifying chronic problem areas.
- Understand and adhere to SOA and messaging principles.
- Author technical specifications and design documents.
- Be willing to work on both server-side and UI-side modules.
- Able to work with various cross-functional (technical and non-technical) groups.
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership / site), with a general guidepost of being in the office 50% or more of the time based on business needs.
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