Job Description
Job Description
Join Caswell and Associates - American Family Insurance, a reputable agency dedicated to providing exceptional customer service in Mentor, Ohio.
Established as a local anchor, we prioritize building strong relationships with our clients, ensuring their insurance needs are met with care and expertise.
As a Customer Service Representative, you play a vital role in our commitment to personalized service. You will engage with clients, addressing inquiries, policy adjustments, and claims processing.
Your dedication to customer satisfaction, paired with your ability to deliver information clearly and professionally, will make a significant impact on client retention and agency success.
If you thrive in a positive and inviting environment, where your contributions are valued and recognized, Caswell and Associates - American Family Insurance welcomes you to join our team.
Take the first step towards a fulfilling career with us today!
Benefits
Annual Base Salary + Bonus Opportunities
Hands on Training
Mon-Fri Schedule
Paid Time Off (PTO)
Life Insurance
Evenings Off
Work life balance
Holidays off
Mentorship with An Established Agent
Career Growth Opportunities
Health Insurance
Dental Insurance
Vision Insurance
Responsibilities
Client Interaction : Serve as the primary contact for clients, addressing inquiries and providing support.
Policy Assistance : Assist clients with policy-related questions and changes, ensuring accuracy and timeliness.
Issue Resolution : Handle client concerns and issues promptly and effectively to maintain high customer satisfaction.
Documentation : Maintain detailed records of client interactions and transactions for future reference.
Product Knowledge : Stay informed about company products and services to accurately assist clients with their needs.
Requirements
Communication Skills : Excellent verbal and written communication abilities with a customer-focused approach.
Interpersonal Skills : Strong interpersonal skills with the ability to build rapport and trust with customers.
Organization : Highly organized and detail-oriented, capable of managing multiple tasks efficiently.
Problem Solving : Effective problem-solving skills with a proactive and solution-oriented mindset.
Team Player : Can work as part of a team but also can work with little supervision
Computer Literacy : Proficient in using standard office software and comfortable learning new digital platforms.
Licensing : An insurance license is a requirement of this position; however, we will assist the right candidate in obtaining their insurance license
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