Job Description
Customer Service Specialist
Job Description -
2 years (Required)
BASIC FUNCTION : Position is responsible for providing day-to-day technical assistance and support
related to operations of computer hardware, software, and network issues with high degree of customer
satisfaction, technical knowledge and timeliness either by resolving the issue or by delegating and
coordinating efforts of other Information Technology staff in support of 24 / 7 operations.
Provides first response to moderately complex technical support to customers through a variety of
support channels, such as but not limited to telephone and email. Records inquiries, repair and service
requests, resolves or directs request to appropriate technical area, tracks status and follows up to ensure
client satisfaction. Escalates to or consults with senior staff when solution is unclear.
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