Location : Aventura, Florida
Aventura, Florida
At Memorial, we are dedicated to improving the health, well-being and, most of all, quality of life for the people entrusted to our care.
An unwavering commitment to our service vision is what makes the difference. It is the foundation of The Memorial Experience.
Summary :
Performs receptionist, registration, and clerical duties associated with registering patient for outpatient services.
Responsibilities :
Checks Incoming Referral work ques daily and contacts patients to schedule requested appointment.Activates of My Chart Accounts where appropriate.
Ensures Telehealth connectivity for scheduled appointments and trouble shoots as needed.Meet with patient or patient's caregiver to discuss appointment instructions, and discuss patient's concerns.
Communicates with referring physician's office, clinical department(s), and / or other appropriate personnel to exchange necessary information and determine schedule.
Work through incoming departmental referral work queues daily.Daily review and monitoring of physician / practice schedules keeping no-show rates low to ensure patient access.
Ensures that all necessary demographic, billing, and clinical information is obtained and entered in the registration system with timeliness and accuracy.
Round with patients in practice to ensure Excellent Patient Experience is met.Process medical record requests.Follow-up on reported issues and assist with service recovery.
Verifies insurance benefits and obtains pre-certification / authorization as necessary. Determines and accepts required payments, including co-pays and deductibles, or refers to financial counselors for follow up.
Ensure daily patient appointment reminder calls are complete. Appointment no-Shows are contacted and patients are rescheduled following practice guidelines.
Accurately document telephone encounter outcomes.
Competencies :
ACCOUNTABILITY, ACCURACY & QUALITY, CUSTOMER SERVICE, ORGANIZATION SKILLS, PATIENT ACCESS, PATIENT AND FAMILY CENTERED CARE, PROBLEM SOLVING, RESPONDING TO CHANGE, STANDARDS OF BEHAVIOR, VERIFYING INSURANCE
Education and Certification Requirements :
High School Diploma or Equivalent (Required)
Additional Job Information :
Complexity of Work : Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision.
Must be able to work in a stressful environment and take appropriate action.Required Work Experience : No prior work experience required.
Other Information : Proficient in basic computer skills and customer service experience preferred.
Working Conditions and Physical Requirements :
- Bending and Stooping 0%
- Climbing 0%
- Keyboard Entry 60%
- Kneeling 0%
- Lifting / Carrying Patients 35 Pounds or Greater 0%
- Lifting or Carrying 0 - 25 lbs Non-Patient 0%
- Lifting or Carrying 2501 lbs - 75 lbs Non-Patient 0%
- Lifting or Carrying >
75 lbs Non-Patient 0%
- Pushing or Pulling 0 - 25 lbs Non-Patient 0%
- Pushing or Pulling 26 - 75 lbs Non-Patient 0%
- Pushing or Pulling >
75 lbs Non-Patient 0%
- Reaching 0%
- Repetitive Movement Foot / Leg 0%
- Repetitive Movement Hand / Arm 60%
- Running 0%
- Sitting 60%
- Squatting 0%
- Standing 60%
- Walking 60%
- Audible Speech 60%
- Hearing Acuity 60%
- Smelling Acuity 0%
- Taste Discrimination 0%
- Depth Perception 60%
- Distinguish Color 60%
- Seeing - Far 60%
- Seeing - Near 60%
- Bio hazardous Waste 40%
- Biological Hazards - Respiratory 40%
- Biological Hazards - Skin or Ingestion 40%
- Blood and / or Bodily Fluids 40%
- Communicable Diseases and / or Pathogens 40%
- Asbestos 0%
- Cytotoxic Chemicals 0%
- Dust 0%
- Gas / Vapors / Fumes 0%
- Hazardous Chemicals 0%
- Hazardous Medication 0%
- Latex 0%
- Computer Monitor 60%
- Domestic Animals 0%
- Extreme Heat / Cold 0%
- Fire Risk 0%
- Hazardous Noise 0%
- Heating Devices 0%
- Hypoxia 0%
- Laser / High Intensity Lights 0%
- Magnetic Fields 0%
- Moving Mechanical Parts 0%
- Needles / Sharp Objects 0%
- Potential Electric Shock 0%
- Potential for Physical Assault 0%
- Radiation 0%
- Sudden Decompression During Flights 0%
- Unprotected Heights 0%
- Wet or Slippery Surfaces 0%
Shift :
Primarily for office workers - not eligible for shift differential
Disclaimer : This job description is not intended, nor should it be construed to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job.
It is intended to indicate the general nature and level of work performed by employees within this classification.
Wages shown on independent job boards reflect market averages, not specific to any employer. We encourage candidates to talk to their Memorial Healthcare System recruiter to discuss actual pay rates, during the hiring process.
Memorial Healthcare System is proud to be an equal opportunity employer committed to workplace diversity.
Memorial Healthcare System recruits, hires and promotes qualified candidates for employment opportunities without regard to race, color, age, religion, gender, gender identity or expression, sexual orientation, national origin, veteran status, disability, genetic information, or any factor prohibited by law.
We are proud to offer Veteran’s Preference to former military, reservists and military spouses (including widows and widowers).
You must indicate your status on your application to take advantage of this program.
Employment is subject to post offer, pre-placement assessment, including drug testing.
If you need reasonable accommodation during the application process, please call 954-276-8340 (M-F, 8am-5pm) or email
Provider Relations Representative I - Business Office - FT - Days – MPG
Lifting/Carrying Patients 35 Pounds or Greater = 0%. Lifting or Carrying 0 - 25 lbs Non-Patient = 40%. Lifting or Carrying 2501 lbs - 75 lbs Non-Patient = 0%. ...
RN - Pediatric Cardiology - FT - Days - MPG (Palm Beach County)
Primarily for office workers - not eligible for shift differential. RN is coming from a non-pediatric background, they have 30 days from date of hire to obtain PALS. NRP certification required for NICU – if RN is coming from a non NICU background, they have 30 days from date of hire to obtain NRP. L...
Patient Financial Services Representative I - Primary Care - FT - Days - Hallandale
The Patient Financial Services Representative (PFSR) serves as the first point of contact in greeting patients and guarantors in the hospital, ambulatory or medical office setting. Primarily for office workers - not eligible for shift differential. May perform patient discharge functions including, ...
Business Office Representative, FL PACE Centers
Business Office Representative (Florida PACE Centers). Knowledge of Windows, Microsoft Outlook, Excel and Word are essential. ...
Patient Access Assistant - Neurology- FT- Days- MPG
Primarily for office workers - not eligible for shift differential. Builds critically important relationships with physicians, OR staff, as well as insurance representatives in order to help facilitate all scheduling duties. Assist patients with appointments in other specialist offices as requested/...
RN - Pediatric Cardiology - FT - Days - MPG (Palm Beach County)
Primarily for office workers - not eligible for shift differential. RN is coming from a non-pediatric background, they have 30 days from date of hire to obtain PALS. NRP certification required for NICU – if RN is coming from a non NICU background, they have 30 days from date of hire to obtain NRP. L...
Manager, Business Operations-BHP West-Administration-FT-Days-BHP
Oversees and coordinates business operations of regional community health services health centers within their assigned areas of responsibility. ...
Business Office Coordinator FT
As a key member of our administrative staff, the Business Office Coordinator will be responsible for overseeing various aspects of office operations, ensuring the efficient functioning of the business office, and contributing to the overall success of our gastroenterology practice. Medical Business ...
Claims Variance Associate 2, Remote, Business Office, FT, 8A-4:30P
Extensive knowledge in the adjudication of claims ; working knowledge and understanding of: Insurance Explanation of Benefits ; different hospital payment methodologies ; medical terminology ; Revenue Codes ; DRG guidelines ; ICD9, CPT4, Modifiers & HCPC codes ; Online claim status ; Internet savvy ...
Manager, Physician Billing Office Coding & Audits-PBO-FT-Days-BHC
Broward Health Corporate Spectrum.Manages all aspects of revenue cycle related to coding and audits for the Ambulatory Division.This includes all provider pro-fee coding, claim submission, coding denials/edits, coding auditing, and coding education for multi-specialty physicians, non-physician provi...