Customer Service Engineer - Northern California

Join us in pioneering breakthroughs in healthcare. Foreveryone. Everywhere. Sustainably.

Our inspiring and caring environment forms a globalcommunity that celebrates diversity and individuality. We encourage you to stepbeyond your comfort zone, offering resources and flexibility to foster yourprofessional and personal growth, all while valuing your unique contributions.

Apply now for the position of Customer ServiceEngineer.

Thisposition will be assigned to a specific region and can work remote from SanFrancisco, CA, San Jose, CA or Sacramento, CA.

The position is not eligible forrelocation assistance.

Your Role :

• Building and sustaining strong partnerships withyour customers through the effective use of both technical expertise andinterpersonal skills.
• Serving as the company’s primary customer facingtechnical representative while working in collaboration with biomedicalengineers and other senior staff members in a hospital or clinical environment.
• Ownership of customer relationships with thegoal of upholding a high level of satisfaction with optimum service delivery.
• Working closely with clinical and sales partnersbest manage and grow your install base.
• Troubleshooting and resolving both hardware andsoftware issues with ultrasound equipment, either remotely or at a customersite.
• Managing installation, modification, andpreventive maintenance calls to ensure customer equipment operates at a highstandard.
• Ensuring all work and equipment adhere to allstate and federal regulatory requirements.
• Submitting documentation required to remain incompliance with serviceable repairs.
• Maintaining a clean driving record in compliancewith company fleet vehicle policies

Your Expertise :

• Background maintaining electronic equipment,either in or out of a healthcare environment.
• MS Office software like Word, PowerPoint, Exceland Outlook).
• Desire to work with our latest technology andlearn about new software and hardware solutions.
• Passion to deliver customer centric solutions tocustomers.
• A self-starter and ability to independentlymanage their time / schedule.
• Willingness to travel and flexibility, for bothday-to-day work and required company training.

Required Skills, Education and Experience for thisposition :

• BSEE / BSEET / BSME / BSMET degree in electronics orequivalent combination of education and experience.
• Minimum 3-5 years of experience.
• Knowledge of computers and networking.
• Ability to understand and apply electronic,mechanical, and networking theory to install, diagnose, and repair equipment,including knowledge and use of all necessary tools and test equipment.
• Strong customer service skills through clearverbal communication with customers that explains the diagnosis of the event ofthe CSEs.
• Must be able to be compliant with hospitalcredentialing requirements.
• Excellent organizational, time management,written and verbal communication skills.
• Ability to travel >

75% of the time.

The pay range for this position is $85,000 - $100,000 U.S.dollars annually; however, base pay offered may vary depending on job-relatedknowledge, skills, and experience, as well as where the work will be performed.

The annual incentive target is 10% of base pay. Siemens Healthineersoffers a variety of health and wellness benefits including paid time off andholiday pay.

Details regarding our benefits can be found here : https : / / benefitsatshs.com / index.html

This information is provided per the required state EqualPay Act. Base pay information is based on market location. Applicants shouldapply via Siemens Healthineers external or internal careers site.

Who we are :

We are a team of more than 71,000 highly dedicatedHealthineers in more than 70 countries. As a leader in medical technology, weconstantly push the boundaries to create better outcomes and experiences forpatients, no matter where they live or what health issues they are facing.

Ourportfolio is crucial for clinical decision-making and treatment pathways.

How we work :

When you join Siemens Healthineers, you become one in aglobal team of scientists, clinicians, developers, researchers, professionals,and skilled specialists, who believe in each individual’s potential tocontribute with diverse ideas.

We are from different backgrounds, cultures,religions, political and / or sexual orientations, and work together, to fightthe world’s most threatening diseases and enable access to care, united by onepurpose : to pioneer breakthroughs in healthcare.

For everyone. Everywhere.Sustainably. Check our Careers Site at https : / / jobs.siemens-healthineers.com / careers

As an equal opportunity employer, we welcome applicationsfrom individuals with disabilities.

We care about your data privacy and take compliance withGDPR as well as other data protection legislation seriously. For this reason,we ask you not to send us your CV or resume by email.

Please createa profile within our talent community and subscribe to personalizedjob alert that will keep you posted about new opportunities.

To all recruitment agencies :

Siemens Healthineers' recruitment is internally managed,with external support permitted only when a qualified supplier has establisheda formal contract with us.

Unsolicited candidate submissions and referrals,absent a current supplier contract, do not establish consent and are ineligiblefor fees.

We delete and destroy unsolicited information, thus, would recommendyou refrain from any such practices. Your adherence to our policies isappreciated.

Equal Employment Opportunity Statement

Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

Reasonable Accommodations

If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form by clicking on this link Accomodation for disablity form If you’re unable to complete the form, you can reach out to our AskHR team for support at 1-866-743-6367.

Please note our AskHR representatives do not have visibility of application or interview status.

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Applicants and employees are protected under Federal law from discrimination. To learn more, Click here.

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