IT Technical Support (Help Desk)

Job Description

Job Description

ABOUT THE COMPANY

Founded in 1888, Lee Kum Kee, a Hong Kong-based global food company, specializes in creating condiments and sauces that promote Chinese cuisine worldwide.

With more than 200 products to choose from, Lee Kum Kee takes the mystery out of cooking authentic and delicious Asian foods in the comfort of your kitchen.

Lee Kum Kee is committed to providing authentic and innovative condiments and sauces featuring the highest quality ingredients.

Armed with a unique management culture, stringent quality control, superb and innovative products, coupled with the century-long brand reputation, Lee Kum Kee has achieved unanimous recognition and won numerous prestigious awards.

Lee Kum Kee (USA) Inc., a division of Lee Kum Kee International Holdings Ltd., has its headquarters and manufacturing facilities in Southern California with more than 300 employees.

We are looking for the best and brightest talents to join our company and work together to bring the next level of success!

BENEFITS

• Medical, dental, life insurance covered by the company
• 401(k) retirement plan with company match
• Two (2) weeks vacations
• Ten (10) paid holidays
• Hybrid work schedule available (for eligible positions)

POSITION SUMMARY

The IT Technical Support will provide support to both divisions with technical and system administrative support, including personal computer and mobile device support, systems operation, installation, upgrades and recoveries, configurations.

ESSENTIAL FUNCTIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Install, configure, and administer personal computer on Windows and mobile device.
• Implement, support, and troubleshoot various production applications.
• Respond to desktop break-fix situations.
• Inform all stakeholders about ongoing repair efforts during system failures to ensure transparency and timely communication.
• Install new software releases, upgrade systems, evaluate and install patches, and resolve software system related problems in Microsoft Windows.
• Monitor system performance and make necessary recommendations for additional resources or hardware.
• Assist with troubleshooting and user problems.
• Recommend automated tools for monitoring to better support and maintain assigned systems.
• Enforce and apply IT security policies.
• Perform system and server administration and operation.
• Ability to travel as needed to meet business needs.
• Other duties and responsibilities may be assigned as needed.

COMPETENCIES

• Problem Solving
• Action Oriented
• Planning & Organizing
• Customer Focus
• Self-Development

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

REQUIRED EDUCATION, SKILLS and EXPERIENCES

This position requires a Bachelor’s degree in Computer Science, Engineering or related field and minimum of 2 years experiences and / or training;

or equivalent combination of education and experiences.

• CompTIA A+ Certification is a plus.
• Familiarity with a variety of concepts, practices and procedures in the information technology industry.
• In-depth knowledge in Microsoft Technology, including but not limited to Windows Client Operating System (Windows 10 and Windows 11), Active Directory, Exchange Email, Firewall, and backup and restore technology.
• Analytical skills and basic network troubleshooting skills are required.
• Strong customer service skills required.

LANGUAGE SKILLS

• The individual must possess excellent written and verbal communication and presentation skills in English.
• Chinese language skill would be advantageous.

MATHEMATICAL SKILLS

• Ability to add, subtracts, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Must be able to compute rates, ratios, and percentages and draw and interpret bar graphs.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Regularly required to use hands and fingers to handle or feel; and / or reach with hands and arms to work on computer keyboard, cell phone, and office equipment.
• Frequently required to stand, walk, sit, stoop, kneel, crouch or crawl.
• Occasionally lift and / or move up to 50 pounds.
• Specific vision abilities are required for this job including ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• The noise level in the work environment is usually moderate.
• This position is often in office settings or at the plant and warehouse locations.

It is Lee Kum Kee’s policy to seek and employ the most qualified persons in all jobs in a manner which will ensure equal employment opportunity as well as administer personnel actions in a manner as to not discriminate against any person on the basis of race, color, religion, national origin, age, sex, sexual orientation, disability or protected veteran status.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.