A company is looking for an IT Service Desk Manager.Key Responsibilities : Manage day-to-day operations of the IT Service Desk team, handle incidents and escalations, and ensure service requests are logged and resolvedFacilitate training and development of the team, monitor performance metrics, and drive resolution of all incidentsLead the team in creating IT documentation, provide critical incident management, and implement new technical support processesRequired Qualifications : 5+ years of IT support experience and 3+ years in a leadership role for an IT Support organizationExpertise in supporting end user applications and desktop hardware, proficiency in Jira Service Desk and Microsoft 365 administrationExperience with cloud-based telephony, creating policies and procedures documentation, and familiarity with ITIL practices
IT Service Desk Manager
A company is looking for an IT Service Desk Manager. ...
Technical Program Manager - Satellite Communications
ALTA IT Services has a direct hire opening for a Technical Program Manager with Satellite Communications experience to support an Irvine, CA-based satellite communications company. TECHNICAL PROGRAM MANAGER - Satellite Communications. This is a full-time onsite position. ...
IT Service Desk Lead Agent
Key Responsibilities:Act as Subject Matter Expert for assigned Service Desk clientsCoach team of agents through customer requests while providing expert level customer serviceMonitor team delivery, field agent process questions, and document new processes to ensure quality client deliveryRequired Qu...
IT Support Desk Manager
We encourage all qualified applicants to apply for any open position for which they feel they are qualified and all will receive consideration for employment without regard to race, color, religion, age, gender, sexual orientation, gender identity, national origin, citizenship status, marital status...
Service Desk Manager
A company is looking for a Service Desk Manager for IT/DevOps. ...
IT Service Desk Technician II
Receive, prioritize, and respond to Service Desk requests by established service-level agreements (SLAs). Ensure risks associated with changes to critical assets are considered and adequately mitigated before implementation (i. Carlisle Interconnect Technologies is fully committed to minimizing the ...
IT Service Desk Technician II
Receive, prioritize, and respond to Service Desk requests by established service-level agreements (SLAs). The IT Service Desk Technician I is the first point of contact for customers seeking technical assistance. Ensure risks associated with changes to critical assets are considered and adequately m...
IT Service Desk Lead
Act as team lead to the assigned group of IT Service Desk Technicians ensuring outstanding performance of services and technical support to customers, including achieving service levels in line with established requirements, and customer expectations. With Senior IT management support, ensure servic...
IT Service Desk Specialist
Diagnostic and analytical skills for software and general IS application knowledge• Strong computer literacy skills with an emphasis on software knowledge, installations and use, Microsoft applications, Data Base applications, Internet and internet protocols• Ability to multitask - Sense of urgency;...
Service Desk Manager
We have an opportunity to join the Alliance as the Service Desk Manager in the Technology Services Department. Bachelor's degree in Management Information Systems, Computer Science, Business or related field a minimum of six years of increasingly responsible experience performing IT Service Desk/Hel...