Bilingual Claims Support Specialist (Pasadena)

Russell Tobin's client, a primary electric utility company, is currently hiring Bilingual Claims Support Specialist in Pasadena CA .

Job Title : Bilingual Claims Support Specialist (Spanish-English)

Location : Pasadena, CA (Onsite)

Job Type : Full-Time | Contract

Pay rate : $16 - $28 / hr.

Position Overview :

We are seeking empathetic and detail-oriented individuals to support a Wildfire Recovery Compensation Program aimed at helping local residents navigate the claims process. This is a critical, community-focused role requiring a high degree of professionalism, sensitivity, and bilingual communication skills. You will be working onsite, directly assisting individuals who have been impacted, ensuring a compassionate and streamlined experience.

Key Responsibilities :

• Customer Support : Provide in-person assistance to residents, answering questions with clarity, professionalism, and empathy.
• Application Guidance : Help residents complete and submit claims applications, ensuring all required documents are uploaded and verified according to program guidelines.
• Process Navigation : Listen actively to resident concerns, helping them understand each step of the claims process.
• Document Management : Support scanning, uploading, and validation of sensitive documents while maintaining strict data privacy standards.
• Issue Escalation : Recognize and escalate complex cases or exceptions to the appropriate internal teams.
• Clear Communication : Deliver clear instructions and regular updates to residents regarding their claim status and next steps.

Required Qualifications :

Preferred Experience :

Benefits that Russell Tobin offers :

Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.