Senior Manager, Payments Strategy & Operations

Whatnot

Whatnot is a livestream shopping platform and marketplace backed by Andreessen Horowitz, Y Combinator, and CapitalG. We’re building the future of ecommerce, bringing together community, shopping and entertainment.

We are committed to our values, and as a remote-first team, we operate out of hubs within the US, Canada, UK, Ireland, and Germany today.

We’re innovating in the fast-paced world of live auctions in categories including sports, fashion, video games, and streetwear.

The platform couples rigorous seller vetting with a focus on community to create a welcoming space for buyers and sellers to share their passions with others.

And, we’re growing. Whatnot has been the fastest growing marketplace in the US over the past two years and we’re hiring forward-thinking problem solvers across all functional areas.

Role

The Senior Manager of Payments Strategy & Operations will lead our payments S&O team, overseeing the strategy and execution of our global payment initiatives.

This role is pivotal in enhancing the buyer and seller experience through innovative payment solutions, ensuring transparency, security, and efficiency in all transactions.

• Develop and execute the company's payments strategy in coordination with the Product Payments team.
• Lead payment processor negotiations in partnership with the business development team.
• Design the payment stack for Whatnot (payment processors, flows, bank partners, etc) in the US and abroad.
• Identify and implement a wide range of payment options, including credit cards, digital wallets, and ACH, to enhance the buyer's purchasing experience.
• Drive initiatives to improve the payment experience across various price ranges, categories, and countries.
• Oversee payment process ops, ensuring smooth, secure, and transparent transactions.
• Manage post-checkout processes, including clear communication on charges, shipping, and fees.
• Co-lead efforts with the Product Payments team to streamline and automate payment workflows, enhancing reliability and uptime.
• Collaborate with cross-functional teams to drive payment-related projects and initiatives.

Curious about who thrives at Whatnot? We’ve found that low ego, a growth mindset, and leaning into action and high impact goes a long way here.

As our next Senior Manager, Payments Strategy & Operations you should have :

• Bachelor's degree in Finance, Business, or a related field; MBA or advanced degree preferred.
• 10+ years of experience in payments strategy and operations, preferably in ecommerce or marketplace.
• Proven track record of developing and executing successful payments strategies.
• Strong understanding of global payment methods, systems, and regulations.
• Excellent leadership and team management skills.
• Exceptional analytical and problem-solving abilities.
• Strong communication and interpersonal skills.

Compensation

For Full-Time (Salary) US-based applicants : $190,000 / year to $235,000year + benefits + stock options

The salary range may be inclusive of several levels that would be applicable to the position. Final salary will be based on a number of factors including, level, relevant prior experience, skills and expertise.

This range is only inclusive of base salary, not benefits (more details below) or equity in the form of stock options.

Benefits

• Flexible Time off Policy and Company-wide Holidays (including a spring and winter break)
• Health Insurance options including Medical, Dental, Vision
• Work From Home Support
• $1,000 home office setup allowance
• $150 monthly allowance for cell phone and internet
• Care benefits
• $450 monthly allowance on food
• $500 monthly allowance for wellness
• $5,000 annual allowance towards Childcare
• $20,000 lifetime benefit for family planning, such as adoption or fertility expenses
• Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
• Parental Leave
• 16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence.

Whatnot is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law.

We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.