Manager II, Mainframe Services and Operations

Job Description

To serve as provider and subject matter expert (SME) for an assigned product area delivering technical solutions to the organization.

To provide forward-looking, industry perspective and is responsible for the full lifecycle process of product development and implementation including definition, execution, and governance.

The Manager will oversee Mainframe Services and Operations, a team responsible for deliver software solutions to SMD and Lending product areas with high complexity.

Operates with no supervision in a complex environment and serves as a mentor to other managers and staff. Provides in-depth market assessment of potential vendors and partners with Vendor Managers to prepare contracts with approved vendors.

Responsibilities

• Lead the Mainframe Services Product delivery team in delivering value across the CBS application portfolio
• Plan and develop AFP in coordination with business partners to ensure funds are available to support planned activities
• Oversee the delivery of Mainframe Applications and associated changes
• Bring external perspective and ideas from relevant sources, keep current with technology, government / policy impacts and industry best practices
• Partner with Enterprise Architects to determine and define the technical architecture required to implement, transform, or retire applications
• Develops workforce strategy and resource plan (skills, competencies, team size) for the CBS App Rat delivery team
• Build and maintain relationships with team members, management, key stakeholders and / or external contacts (vendors, etc.)
• Ensure effective and efficient allocation of staff resources (supply) to service projects and initiatives (demand) by scoping out length and duration of projects Considerable impact
• Establish workforces by identifying the skills required to fulfill project portfolio needs and provide a steady availability of high-quality resources
• Build organizational capability by strengthening and adding new capabilities, technical skills, and competencies, and eliminates low-value activity with view to long range goals
• Perform benchmarking and trend analysis to incorporate continuous improvement or defined enhancements into the Service(s) functions Moderate analysis
• Partner with ISD and Vendor Managers to ensure that the right resources (skills, competencies, team size) are available and obtainable
• Provide constructive and actionable feedback to resources, Resource Managers and Vendor Managers to ensure expected performance and satisfy service SLAs Assist in leading
• Ensures compliance with Navy Federal's ISD standards, practices and processes
• Performs supervisory / managerial duties :
• Ensure adequate / skilled staffing; select employees
• Establish performance goals and priorities
• Prepare, conduct and review performance appraisals
• Develop, mentor and counsel staff
• Provide input and / or prepare budget requirements for Annual Financial Plan (AFP)
• Ensure section / branch goals and objectives align with division / department strategy
• Ensure efficiency of operations
• Leadership Level
• Perform other related duties as assigned

Qualifications

• Technical understanding of Mainframe systems and associated programming languages
• Working knowledge and technical understanding of Cloud Computing and Software as a Service (SaaS)
• Knowledge of NFCU systems with a focus on SMD and Lending systems
• Advanced knowledge of Agile frameworks (e.g., SAFE)
• Experience in managing Product Backlogs using Azure DevOps (ADO)
• Experience in using ISD Finance and Resource tools such as Apptio and ServiceNow
• Extensive experience in digital banking business transformation, strategy development, business model innovation, service design and architecture, operating model design and transformation planning
• Bachelor's Degree in Information Technology, Computer Science or other related field or equivalent combination of experience
• Experience in leading, guiding and coaching professional staff
• Experience in resource allocation and management
• Experience in managing personnel and information technology resources
• Advanced verbal and written communication skills
• Advanced research, analytical, and problem solving skills
• Effective in producing desired results and achieving goals and objectives
• Experience in working with all levels of staff, management, stakeholders, vendors
• Effective skill presenting findings, conclusions, alternatives and information clearly and concisely
• Effective skill relationship building, negotiation and facilitation skills

Desired Qualifications

• Knowledge of NFCU operations, processes and procedures
• Experience with agile delivery frameworks and Azure DevOps
• Certified Project Manager (PMP) or Certified Scrum Master (CSM) or equivalent
• Advanced knowledge of banking / financial industry standards and practices

Hours : Monday - Friday, 8 : 00AM - 4 : 30PM

Location : 820 Follin Lane, Vienna, VA 22180 5510 Heritage Oaks Drive Pensacola, FL 32526 141 Security Drive Winchester, VA 22602

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed;

and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

• Best Companies for Latinos to Work for 2024
• Computerworld® Best Places to Work in IT
• Forbes® 2024 America's Best Large Employers
• Forbes® 2023 The Best Employers for New Grads
• Fortune Best Workplaces for Millennials™ 2023
• Fortune Best Workplaces for Women ™ 2023
• Fortune 100 Best Companies to Work For® 2024
• Military Times 2023 Best for Vets Employers
• Newsweek Most Loved Workplaces
• Ripplematch Campus Forward Award - Excellence in Early Career Hiring
• Yello and WayUp Top 100 Internship Programs

From Fortune. 2024 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity : Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans.

EOE / AA / M / F / Veteran / Disability EOE / AA / M / F / Veteran / Disability

Hybrid Workplace : Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.

Disclaimers : Navy Federal reserves the right to fill this role at a higher / lower grade level based on business need. An assessment may be required to compete for this position.

Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume.

Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position.

Bank Secrecy Act : Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.