Field Service Engineer
We are a leading manufacturer of complex electro-mechanical capital equipment to the semiconductor and telecommunications market.
Located in Northern NJ we serve a variety of industries and companies from startups to Fortune 500 organizations. We currently have an immediate opening for a Field Service Engineer
Responsibilities :
- Install and repair industrial semi-conductor equipment at customer sites.
- Train customers both in the field and in the factory on proper operation and maintenance
- Travel to customer sites for warranty and paid service visits.
- Interface with customers and suppliers in a professional manner.
- Recommend, sell, parts and service.
- Prepare service reports and other supporting documentation related to customer interactions.
- Provide technical support to customers via Internet, phone, and email
- Performs complex electrical and mechanical alignments and calibrations on equipment at Northern NJ factory.
- Hosts customer acceptance test visits at NJ factory
- Advise and work with sales on possible new system orders
- Interface between customer and company application lab to help resolve process issues
- Work with engineering to resolve technical and assembly items.
- Able to lift up to50 lbs.
- Follow company policies and procedures
Education, Experience, and Licensing Requirements :
- A.A.S. degree in Technical or Mechanical discipline
- Proven experience in field servicing industrial machinery or equipment preferably in semiconductor.
- Strong troubleshooting skills, ability to work with minimal guidance
- Excellent interpersonal skills, ability to communicate effectively with technical customer base and factory.
- Willingness to travel to customer sites U.S. based, travel approx. 30-50% (1-5 day trips, some driven to)
- Tools travel kit supplied by company.
Client offers a full benefits package which includes company paid medical / dental insurance,401k plan, paid vacations and sick time.
Salary is open based upon experience.
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