Audio Visual Technology Support SpecialistTSR • Cleveland, OH, US
Audio Visual Technology Support Specialist
TSR • Cleveland, OH, US
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job_description.job_card.job_descriptionProvide support to all customers within coverage locations (on-site, client engagement, or off-site). Troubleshoot and solve PC, MAC, application, AV, and network connectivity issues. ServiceNow ticket management; prioritize tickets and monitor SLAs. Support Microsoft Windows and macOS operating systems. Working knowledge of Microsoft applications : Outlook, Teams, OneDrive, Office365. Asset management : shipping, receiving, tracking, and managing hardware assets from acquisition through disposal. Printer support : installation, configuration, relocation, and troubleshooting. Event and meeting support (on-site or off-site). Occasional travel may be required to support other locations, client engagements, or off-site events. Provide remote hands support guided by the network operations team (checking ports, tracing cables, rebooting hardware, upgrading devices). Occasional after-hours support may be required. Excellent communication skills. Strong team mentality. Self-motivated, organized, detail-oriented, able to multi-task. Desire to learn and build a career in this field. Seniority level : Mid-Senior level Employment type : Contract Job function : Information Technology
Audio Visual Technology Support Specialist
Our client, a leading financial services company, is hiring an Audio Visual Technology Support Specialist on a long-term contract basis.
Work Location : Cleveland, OH 44113 - 5 days onsite - Must be local
Pay Rate : $33-$34 / hr W2
As a member of the On-site technical support team, you play a crucial role in keeping IT operations running smoothly and ensuring customers have the support they need to effectively utilize technology in their day-to-day work.
Job ID : 83399
Responsibilities
- Microsoft Surface Hubs – Configure Surface Hub settings (display, audio, network); reset or reconfigure the device when necessary.
- Crestron – Diagnose and resolve network connectivity issues for Crestron devices (wired and wireless); troubleshoot audio (volume, speaker, microphone) and video (display, resolution) issues; ensure devices communicate on the network.
- Microsoft Teams Rooms – Diagnose and resolve connectivity issues; troubleshoot user interface issues (touch panel responsiveness, meeting controls); ensure proper display of meeting information and controls.
- Support additional technologies including Condeco, Barco Click Share, Pano, Polycom, Cisco, and AV equipment (speakers, cameras, monitors / kiosks).
Technical responsibilities
Interpersonal skills
Job details
J-18808-Ljbffr
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Audio Visual Specialist • Cleveland, OH, US
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