Bilingual Quality Assurance Rep. (Call Center)

Job Description

Job Description

DebtBlue, LLC is a fast-growing debt settlement organization committed to helping individuals and families get back on their feet financially.

We help restore peace to people filled with fear, families without hope, and folks who doubt they'll ever have a positive financial future.

We are committed to serving with integrity, excellence, compassion, and a smile. If you share these same philosophies, become a DebtBluer today!!

Job Summary : DebtBlue is seeking a Bilingual Quality Assurance Representative who will provide quality control and assurance of calls and quality requirements.

What you'll do :

• Actively listening to agents' calls to ensure conformity to quality standards
• Reports and tracks any significant deviations from quality standards and recommends

next steps to appropriate management

Complete quality evaluation of each call to ensure compliance with established policies

and procedures

All other job-related duties as assigned

What we are looking for :

• Prior experience in QA is preferred
• Fluency in English and Spanish
• Excellent oral and written communication
• Great attention to details
• Basic Microsoft knowledge in Word, Excel or PowerPoint
• High school Diploma or GED, or relevant field

What we offer :

• Strong base PLUS uncapped bonus potential
• Opportunity to join a growing company with proven leadership and participate in a fast-growing industry poised to thrive in the years to come
• Convenient location in newly renovated building in Richardson Telecom Corridor
• Modern office / desk equipment and facilities
• Free on-site fitness facility with gym and showers
• Lots of fun while you work hard
• Business casual work environment
• Monthly awards and recognition
• Corporate contests
• Ping pong table and foosball table to chill during breaks
Benefits :
• 401K
• 401K
• Health insurance
• Dental insurance
• Vision insurance
• Short- & long-term disability insurance
• Life insurance
• Paid Time Off
• Paid holidays
• Employee referral program
• Free on-site gym
• Ergonomical desk

Physical and Mental Requirements :

• Ability to listen to calls up to 5-6 hours daily
• Able to stand and walk for extended periods of time
• Ability to lift up to 25 pounds
• Ability to concentrate on details, work under deadline

What is it like working for DebtBlue?

The culture of this company is amazing. The people here are very friendly and always willing to help. They are also open to new ideas for improving processes.

As a member of the team, you will have plenty of opportunities for growth and flexible schedules. We encourage our employees to speak up and share their ideas, opinions, and feedback.

Ready to join our team?

If this job seems like a good fit for you, we would be happy to discuss it with you! Please take a few minutes to complete our brief online application.

We will get in touch with you afterwards to provide more information regarding the position and the subsequent steps.

Learn more about DebtBlue, our services and what we have to offer by reviewing the following links :

Company's Website : www.debtblue.com

Informational Videos : https : / / debtblue.com / debt -relief-options / debtblue-library /

Facebook : https : / / www.facebook.com / DebtBlue /

LinkedIn : https : / / www.linkedin.com / company / debtblue

Testimonials and Trustpilot Reviews : https : / / debtblue.com / get - started / testimonials /

Nationally recognized TV ads as seen on Fox News, MSNBC, and other major networks

AAP / EEO Statement

DebtBlue, LLC is an equal opportunity employer. DebtBlue considers applicants for all positions without discrimination on the basis of race, color, religion, sex, national origin, genetic information (GINA), age, disability, marital status or veteran status, or any other legally protected status.

No question on this application is used for the purpose of limiting or excluding any applicant's consideration for employment on any basis prohibited by local, state, or federal law.

Job Posted by ApplicantPro