Fiber Home Installation Technician at booming broadband company

Job Description

Job Description

Maverix Broadband is a leading provider of high-speed broadband services, specializing in the deployment and maintenance of advanced fiber optic networks.

We are committed to delivering unparalleled service and connectivity to our customers, utilizing the latest technology and innovative solutions.

As we continue to expand our network, we are looking for a skilled Home Installation Technician to join our dynamic team.

As a Home Installation Technician at Maverix Broadband, you will play a crucial role in our mission to deliver high-quality broadband services to our customers.

You will be responsible for installing, maintaining, and troubleshooting broadband equipment and services in residential settings, ensuring our customers enjoy seamless connectivity and the best possible service experience.

Functions and Responsibilities

• Install, configure, and test broadband equipment, including modems, routers, and any associated wiring or hardware, in customers' homes.
• Educate customers on how to use and optimize their broadband services.
• Troubleshoot and resolve any installation or service issues, providing high-quality customer service.
• Adhere to all safety guidelines and company policies while performing installations and service calls.
• Complete all necessary paperwork and online documentation related to installations and service visits.
• Maintain inventory of installation supplies and equipment, ensuring tools and vehicles are in good working condition.
• Work closely with customer service and technical support teams to ensure customer satisfaction and resolve any post-installation issues.
• Demonstrate and support a culture of diversity, equity and inclusion.

Education / Experience

• High school diploma or equivalent; technical or vocational training in telecommunications, electronics, or related field is a plus.
• Previous experience in telecommunications, broadband installation, or related field preferred.
• Strong technical aptitude and ability to quickly learn new technologies.
• Excellent problem-solving skills and attention to detail.
• Strong communication and customer service skills.
• Ability to work in various indoor and outdoor environments, climb ladders, and lift up to 50 lbs.
• Valid driver's license and reliable transportation.
• Flexibility to work varied schedules, including weekends and evenings as needed.

Compensation

• $22-28 / hr
• Medical, dental, vision, life, 401k with matching, short-term disability, and pet insurance
• PTO & sick time - flexible vacation schedule
• Opportunity for professional growth and development
• Supportive team environment
• Advanced training and certification opportunities
• Company vehicle and equipment provided for work purposes

Maverix Broadband is committed to a diverse and inclusive workplace. Maverix is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

For individuals with disabilities who would like to request an accommodation, please contact the Human Resources Department