General Manager

Job Description

The General Manager (GM) at Chuze Fitness is the heartbeat of our facility, ensuring top-tier customer service, cleanliness, and an unbeatable culture.

They greet and engage with guests and manage our amazing team by recruiting, training, and delivering on-the-spot coaching and performance reviews.

This position involves handling administrative duties, strong interpersonal skills, attention to detail, and strong cross-departmenal partnership.

Our GM role is perfect for a dynamic leader who inspires and elevates our club to new heights.

Responsibilities include but are not limited to the following :

• Lead and train a team of 20-30 employees to go above and beyond in customer service, cleanliness, and culture
• Work alongside your team and complete the full scope of duties expected of the operations staff
• Recruit and onboard new talent by conducting phone screens and in-person interviews
• Oversee all functions of the club, including front desk operations, Kids Club, and Smoothie Bar, if applicable
• Work in close collaboration with the District Leadership Team in all aspects of club operations
• Regularly manage member concerns and guide the team in difficult situations by determining the proper course of action and implementing improvement initiatives
• Establish and maintain productive and proactive cross-departmental communication and understanding of fitness operations, maintenance, and troubleshooting processes
• Act as an extension of the Human Resources department
• Meet club metrics for operational excellence such as labor management, minimizing turnover, enhancing sales, facilities management, and quality assurance
• Develop all direct reports through one-on-one conversations, conducting performance reviews, and coaching documentation, including and up to termination
• Oversee timely completion of inventory orders and securing accurate inventory counts
• Promptly address and resolve emergent issues, ensuring continuous club operations and minimizing any disruptions to the business’ success
• Complete administrative tasks such as reporting, email management, and effective scheduling
• Prepare and facilitate monthly team meetings in collaboration with club department leaders and assistant manager(s)

Perks & Benefits Include :

• Medical, Dental, Vision, and other supplemental insurance
• Paid Vacation, sick time, and holidays
• 401k
• Free gym membership + 1 free family / friend gym membership
• Professional training and growth opportunities
• Discounts on all retail purchases and vendor partners
• Cell phone stipend
• Team building events and annual holiday parties

Qualifications

Required

• 3 - 5 years of professional experience successfully managing a large team (required)
• 3+ Customer Service experience (required)
• Ability to work a minimum of 45 hours per week in-club (five 8-hour days)
• Ability to work varied hours, including weekends, opening and closing shifts as needed
• Exceptional verbal and social communication skills
• Excellent ability to provide a positive attitude and teamwork-based mindset
• Calm under pressure
• Excellent attention to detail
• Physical requirements :
• Able to read, write, and speak clearly in English
• Touring the club : walking and climbing stairs
• Bending, kneeling, and repetitive arm movement
• Standing for long periods
• Repetitive phone work
• Typing and computer operations
• Ability to lift at least 50lbs

Preferred

High school graduate or GED

Additional Information

Chuze Fitness is an Equal Opportunity Employer. Our consideration for any candidate is based solely on merit. Background checks are required for some positions.