Service Desk Team Lead

Executech : We are nerds. We are professionals. We are a group of fun-loving, joy-riding, tech-jiving, scruffy-looking, snack-eating, computer-lovers and we’re looking for one more to join us.

We are a full-service IT consulting firm. We’ve been around for nearly 20 years and we’re the largest, most trusted IT provider in the west.

Come work for the most award-winning IT company in Colorado. Don’t work here because you need a job, work here because you want THIS job, because Executech can become your true career.

We’re not looking for the average IT person. We need a cut above. At Executech you’ll work in a variety of industries with dozens of different technologies.

You will learn more here in a year than you could in 5 years somewhere else.

Top skills needed.

Team Leads will be directly responsible for managing team members including, but not limited to :

• Manage overall team performance and output.
• Manage escalated technical issues, including day-to-day services and projects.
• Be willing to get your hands dirty and work in the trenches as part of working with the team through the ticket queue.
• Monitor ConnectWise for urgent and high-profile client tickets.
• Provide coaching sessions for team members as needed and provide positive feedback.
• Perform daily huddles with your team to review schedules.
• Assist new technicians to become part of your team and adopt the Executech Way.
• Other duties as assigned.

Leadership Expectations

• One-On-OnesTLs should have One-On-Ones with all of your team members on a consistent basis.
• Team Management Meetings.Team leads are expected to make team calls in the morning to review team member calendar items for the day.
• Managing teamRecognize your team as often as possible. If it’s been over 3 months since a tech has been recognized find out why and what can be done to recognize them.

Role requirements and preferences :

• Possess and have demonstrated strong management / leadership skills. Prior management experience is desired.
• Excellent communication skills both written and verbal.
• IT experience, at least at a Tier 2 level.
• Possess a wide technical aptitude and skill set.
• Be a self-starter that can manage time without oversight.
30+ days ago